Communication & Guests
Enhance communication and guest engagement.
By Tiago Costa and 6 others7 authors25 articles
Customer and opportunity management
Organize and update data, filter contacts, and turn proposals into bookings efficiently.
- Register Customers Through Agencies and Tour OperatorsIncrease your bookings and simplify management: let agencies book directly from your web with automatic commissions.
- Convert Each Proposal into a Booking: Take Advantage of the Opportunities ModuleDiscover how to create personalized proposals in minutes, send them to your customers, and turn them into real bookings with the module.
- Effectively Manage Your Customers' InformationCentralize and organize your Customers' data in the "Customers" module to boost efficiency, comply with regulations, and design more effecti
- Filter and Organize Your Opportunities to Close More SalesLearn to manage your business proposals in VRMS: control each phase, organize your Opportunities, and increase your chances of closing more
- Organize Your Customer Database and Enhance Your CommunicationLearn to manage, segment, and export your customer base with tags and downloads to optimize information and enhance communication.
Templates and personalized messages
Create dynamic templates that save time and communicate with clarity and style.
- Create and Customize Templates to Streamline Your CommunicationCreate Templates in Harmony to automate repetitive messages and maintain clear, professional communication.
- Create and Customize Your Message Templates for Better CommunicationLearn to create, duplicate, and customize Templates in Harmony to save time, ensure consistency, and convey professionalism in every message
- Enhance Your Templates with Advanced AdjustmentsLearn to modify, copy, and enhance Templates in Harmony to save time and give your messages a more professional look.
- Insert and Use Tables in Your Templates to Communicate ClearlyLearn to create and style tables in your Templates to organize information, enhance readability, and convey a more professional look.
- Customize Your Messages with Blocks in TemplatesDiscover how to enhance your Templates with dynamic blocks and partner links for clearer, automated, and more useful communications.
- Plain Text Templates: Improve Your Communication with Guests from PortalsCreate plain text message templates to ensure compatibility with booking portals.
- Customize Your HTML Templates in the VRMS with Clear GuidelinesDiscover how to adapt your HTML templates in VRMS, considering technical details and how they're sent to each channel.
- Set Up Automated Emails for Each Stage of the ReservationFind out which emails to set up and how to structure them for a clear, smooth, and professional booking experience at every stage.
Message automation
Set up rules and automatic sends for confirmations, reminders, and notifications effortlessly.
- Set Up Automatic Rules in Harmony for Customers, Owners, and BookingsDiscover how to use Harmony in Avantio to automate tasks, save time, and improve the management of bookings, customers, and owners.
- Optimize Your Communication with Tourists: Automate Instructions and ReviewsLearn to automate emails with Harmony at key journey moments to offer services, request reviews, and retain your customers.
- Improve Booking Management: Automate Payment Confirmations and RemindersAutomate confirmations and reminders in Harmony to streamline bookings and reassure your guests.
- Automate Booking Notifications and Keep Owners InformedLearn to automate booking notifications in Harmony to keep owners informed promptly, professionally, and effortlessly.
- Learn How to Use Tags Correctly with HarmonyIn Harmony, you can use tags for bookings, accommodations, owners, and/or portals.
- Monitor and Manage Your Tasks in Harmony from a Single DashboardLearn to monitor, filter, and retry tasks in Harmony from a single dashboard to ensure your automations run smoothly.
- Enable Auto-Scheduling in Harmony Automations to Prevent Task BlockagesThis article explains how to enable auto-scheduling in Harmony automations so tasks reactivate when their conditions are met again.
Centralized message inbox
Centralize your communications from Airbnb, Booking, and WhatsApp in one place for faster responses.
- Discover How to Make the Most of the Unified InboxCentralize all your conversations in one place: improve communication with guests, Owners, and Suppliers, and gain efficiency in daily manag
- Centralize your Airbnb, Booking.com, and VRBO messages in a single inboxManage Airbnb, Booking.com, and VRBO messages in one inbox, saving time and ensuring smoother communication with your guests.
- Optimize Your Communication: Connect Your WhatsApp Business Account in AvantioLearn to integrate WhatsApp Business into Avantio's Unified inbox and manage all communications with guests, Owners, and Suppliers from one
- Integrate WhatsApp Business in Avantio: Steps, Usage, and RecommendationsIntegrate WhatsApp Business into Avantio's Unified inbox to manage messages with Customers, Owners, and Suppliers from one place.
- Leverage AI to Translate and Respond to Messages Swiftly, and Master the Unified InboxDiscover how to use Artificial Intelligence in Avantio's Unified inbox to respond faster, optimize messages, and easily translate conversati