Respond Quickly and Improve Your Communication with AI Assistance
Avantio's Unified Inbox incorporates Artificial Intelligence (AI) to optimize message management in bookings. Thanks to this feature, you can generate quick responses, enhance texts, and translate conversations, making communication with customers easier, saving time, and ensuring a professional approach.
Using AI Messages in the Unified Inbox
The AI integrated into the Unified Inbox suggests responses tailored to the context of each conversation and booking. This tool saves time, maintains a consistent professional tone, and enhances the customer experience. Additionally, it will soon include automatic translation to support multilingual communication.
Main Advantages
Time-saving: generates quick responses without needing to draft them from scratch.
Consistency: ensures a uniform professional tone in all messages.
Fewer Errors: reduces mistakes when drafting.
Scalability: allows handling more messages without increasing the team.
Assisted Translations: translates messages and entire conversations without external tools.
Terms of Use
Available only for Administrator, Booking Manager, and Bookings profiles.
Applicable exclusively to conversations with customers (not with owners or suppliers).
If you don't see the option, contact your account manager to enable a trial period.
Where to Find It?
In the chatbox of the Unified Inbox, the box from which you draft, edit, and send messages, there is an AI button you can use for the following:
Generate suggested responses.
Optimize text already written.
Translate individual messages (new "Translate" button next to "Optimize text").
At the top of the conversation, you'll find the "Translate conversation" button to translate the entire thread into your session's language.
Step by Step: How It Works
Step 1. Generate Automatic Responses
Click the AI button inside the chatbox.
The AI will analyze the context: recent messages, booking data, and accommodation details.
If the customer has multiple bookings, the one selected in the right panel will be used.
The suggested response will appear editable for you to adjust before sending.
Step 2. Optimize an Already Written Message
Draft your text in the chatbox.
Press the AI button, and it will improve the writing while maintaining the original meaning.
Step 3. Pay Attention to Notices
You'll always see a reminder that AI can make mistakes, so you should review before sending.
During the trial period, you'll see how many free messages you have left.
Step 4. Translate an Individual Message
Write your text and select "Translate."
Choose the language from a dropdown menu.
The translated message will appear editable for you to adjust.
Step 5. Translate a Complete Conversation
Click "Translate conversation."
All messages will be displayed translated into your session's language.
You can switch between the original and translated versions.
The translation will remain cached for the duration of the session.
Best Practices
Always review suggested responses before sending them.
Personalize messages to maintain a human and approachable touch.
Use translation as support, not as a substitute for cultural knowledge or nuances in communication.
Frequently Asked Questions
Can I use AI-generated messages with owners or suppliers from the Unified Inbox?
Can I use AI-generated messages with owners or suppliers from the Unified Inbox?
No. The Artificial Intelligence feature is available only in conversations with customers, not with owners or suppliers.
What happens if the Artificial Intelligence generates a response with errors?
What happens if the Artificial Intelligence generates a response with errors?
No problem: the AI-suggested response always appears editable before sending. It's recommended to review and adapt it to your personal style.
How does the complete conversation translation work with AI in the Unified Inbox?
How does the complete conversation translation work with AI in the Unified Inbox?
The tool can translate the entire conversation thread into your session's language. You can switch at any time between the original and translated versions.
Do I need to install any additional software to use AI in the Unified Inbox?
Do I need to install any additional software to use AI in the Unified Inbox?
No. The Artificial Intelligence feature is directly integrated into the Unified Inbox, ready to use without downloads or installations.
What happens if I'm using AI during a trial period?
What happens if I'm using AI during a trial period?
During the trial, you'll see a counter with the number of free messages available. Once these are used up, you'll need to contact your account manager to extend usage.