Connect WhatsApp Business to your unified inbox and optimize your management
To make the most of Avantio's features, it's essential to integrate WhatsApp Business into the Unified inbox. This process allows you to centralize interactions with guests, owners, and suppliers, ensuring more agile and effective management from a single environment.
Key Definitions
Unified Inbox (unified inbox): Avantio panel that centralizes all messages with guests, owners, and suppliers in one place.
Meta Business / Meta Business Suite: Meta's (Facebook) business platform required to integrate WhatsApp Business with Avantio.
Administrator role: user profile in Avantio with advanced permissions. Only administrators can connect accounts and accept integration contracts.
WhatsApp Business profile: corporate WhatsApp account with a verified phone number, different from a personal account.
Start using WhatsApp in your unified inbox
To get the most out of WhatsApp Business within Avantio, you first need to connect your account. The process is simple but requires a few key steps:
Have a business profile on Meta.
Verify your phone number.
Accept the connection contract.
Once completed, you can communicate with guests, owners, and suppliers directly from the Unified Inbox.
Step by step: how to connect your account
Step 1. Access the Unified Inbox
To use WhatsApp Business in Avantio, you must connect your account in the Unified Inbox. Once inside, in any conversation, the WhatsApp channel and the "Connect account" button will be available.
The "Next" button and the connection are only available to users with an administrator role, as they lead to reading the terms and conditions.
Step 2. Review and accept the connection contract
A panel with the terms and conditions and the WhatsApp connection contract in Avantio will be displayed.
Once filled with the required data, select "Connect" and you will be redirected to log in to your Meta Business account.
From that moment, you will enter Meta's external platform to integrate your account into the Unified Inbox.
Step 3. Log in to Meta Business
You will need to log in to your Meta (Facebook Business) account to continue with the integration of WhatsApp Business in Avantio.
Pay attention to details
You will need a Business account on Meta and a WhatsApp Business account with a verified profile and phone number. Otherwise, you will not be able to use this tool.
The screenshots corresponding to "Step 3" come from an external platform, so they may not match the current display.
Step 4. Complete the business information
Meta will ask you to complete your company information. You can select an existing Meta and WhatsApp Business account or create a new one.
Step 5. Set up the Business profile
You will need to add all business-related information to your business profile.
Step 6. Verify the phone number
In the phone registration associated with the WhatsApp account, only one number can be linked to the integration. This number must belong to the company and be previously verified. Do not use a free number offered by Meta, as it is incompatible and the integration will not be completed.
Steps for phone verification
Create or select your WhatsApp Business number.
Select the verification method, text message or voice call, and enter the six-digit code sent to you.
Best practices
Use a number exclusively for booking operations and communication with customers or suppliers.
Keep your public business number separate from the number connected in Avantio.
Verify the company in Meta beforehand to avoid delays.
If you connect your WhatsApp Business account to Avantio, you can manage bookings and inquiries from one place, quickly and without the risk of losing information.
The integration centralizes communication with guests, owners, and suppliers in a unified inbox. Although it requires meeting certain requirements, this process facilitates professional, efficient, and uninterrupted management in daily operations.
Frequently Asked Questions
Who can connect the WhatsApp account in Avantio?
Who can connect the WhatsApp account in Avantio?
Only users with an administrator role have access to the "Connect account" button.
Is it possible to use a free Meta number to connect WhatsApp Business with the Unified Inbox?
Is it possible to use a free Meta number to connect WhatsApp Business with the Unified Inbox?
No. It is incompatible with Avantio and the integration will not be completed.
What verification methods can I use to connect my WhatsApp Business number in the Unified Inbox?
What verification methods can I use to connect my WhatsApp Business number in the Unified Inbox?
You can do it via SMS or call to the registered phone.
Is it necessary to verify my company in Meta before integrating WhatsApp Business into the unified inbox?
Is it necessary to verify my company in Meta before integrating WhatsApp Business into the unified inbox?
Yes. Meta requires company verification to activate the integration.
What if I already have an active WhatsApp Business account?
What if I already have an active WhatsApp Business account?
You can link it directly as long as it meets the number and verification requirements.