Set instructions and tasks from the Channel PRO
Providing your guests with clear instructions on how to arrive and leave the accommodation is key to ensuring a smooth experience. From the Channel PRO, you can easily set up these guidelines, both at account level and for each accommodation.
Check-in instructions
Check-in instructions are used to explain to the guest how to access the accommodation. You can choose one of these options:
Self check-in with building staff
Self check-in with lockbox
Self check-in with smart lock
Self check-in with keypad
Host greets you
Other
Guests will receive these instructions 48 hours before their arrival.
How to configure the check-in instructions
Enter the Channel PRO
From the Channels tab, click on Configure under Airbnb
Select Check-in/Check-out
Choose the check-in method and apply a brief description
Click save to apply the check-in method as your default rule
To apply check-in instructions per property:
Enter the 'Activation of accommodations' section
Select the specific property by clicking on the accommodation name
Scroll down to Check-in/Check-out
Click edit
Choose the check-in method and apply a brief description
Click save
Note that only one option can be selected as the check-in method.
When a check-in method has been applied, it is mandatory to add a description. There is no character limit for this text and it only has to be written in one language. Airbnb will translate the message in all other languages.
Check-out tasks
Check-out tasks inform the guest what to do before leaving. You can select as many as you need from the following options:
Return keys
Turn things off
Throw rubbish away
Lock up
Gather used towels
Additional requests
Check-out instructions can be viewed before the booking is made.
How to configure check-out tasks
Enter the Channel PRO
From the Channels tab, click on Configure under Airbnb
Select Check-in/Check-out
Choose the check-out tasks and apply a brief description if you wish
Click save to apply the check-out tasks as your default instructions
To apply check-in instructions per property:
Enter the 'Activation of accommodations' section
Select the specific property by clicking on the accommodation name
Scroll down to Check-in/Check-out
Click edit
Choose the check-out tasks and apply a brief description if you wish
Click save
You can select as many check-out tasks as you wish. The description is optional but recommended. However, if you choose the additional requests option, a description must be added.
The character limits for the descriptions are:
Maximum of 140 characters for default tasks
Maximum of 400 characters for 'additional requests'