Manage What Is Synchronized with Expedia via the Content API Connection

The information synchronized depends on the type of data and, in some cases, on how it is configured in the VRMS.

Important: This article applies to properties connected to Expedia through Channel PRO using the Content API connection. Synchronization rules may differ for properties connected through Expedia Single Rate.

What is synchronized with Expedia?

The following information can be synchronized from the VRMS to Expedia:

Information	Synchronization	Details
Photos	✔ Synced	All property photos configured in the VRMS are synchronized with Expedia.
Features	✔ Synced	Property features configured on the accommodation page in the VRMS are synchronized with Expedia.
Rates	✔ Synced	Rate plans are created based on the property's cancellation policy, discounts, and supplements configured in the VRMS.
Availability	✔ Synced	Availability is synchronized based on the VRMS calendar, including bookings and blocked periods.
Simple discounts	✔ Synced	Applied to the base rate. Must be configured as a percentage.
Long-stay discounts	✔ Synced	Creates a separate rate plan. Compatible with stays of up to 28 nights and must be configured as a percentage.
X days before arrival discounts	✔ Synced	Creates a separate rate plan and must be configured as a percentage.
Short-stay supplements	✔ Synced	Creates a separate rate plan. Compatible with stays of up to 28 nights and must be configured as a percentage.
Per additional occupant supplements	✔ Synced	Does not create a separate rate plan. Must be configured as a monetary amount.
Cot	✔ Synced when mandatory	Must be configured to be charged at check-in.
Final cleaning	✔ Synced when mandatory	Must be configured to be charged at check-in.
Refundable security deposit	✔ Synced when mandatory	Must be configured to be charged at check-in.
Extra bed	✔ Synced when mandatory	Must be configured to be charged at check-in.
Heating	✔ Synced when mandatory	Must be configured to be charged at check-in.
Tourist tax	✔ Synced when mandatory	Must be configured to be charged at check-in.
Pet	⚠ Partially synced	Supported when configured with the applicable pet information, such as whether it is free, restrictions (for example, weight or dangerous breed), and whether a fee applies.
Cancellation policy	✔ Synced	Must be configured in Channel PRO > Expedia through the portal settings. It can be customized per property.
Bookings	✔ Synced	Expedia bookings are received in the VRMS with pre-booking status.
Booking modifications	✔ Synced	Changes made to bookings in the Expedia Extranet are synchronized with the corresponding VRMS booking.
Booking cancellations	✔ Synced	Cancellations made in the Expedia Extranet are synchronized with the corresponding VRMS booking.

What is not synchronized?

Property description

The property description is not directly synchronized from the VRMS.

Expedia automatically generates the accommodation description based on the property features provided through the connection.

How to manage synchronized information

To ensure that the information displayed on Expedia is accurate:

Keep the property's information and features up to date in the VRMS.
Configure rates, discounts, supplements, and extras according to the synchronization requirements described in this article.
Configure the cancellation policy in Channel PRO > Expedia.
Keep the VRMS calendar updated so that availability can be synchronized correctly.
Review the information displayed on Expedia after making significant changes to the property's configuration.

Important: Some information is only synchronized when specific configuration requirements are met. For example, compatible extras must be configured as mandatory and charged at check-in.

Managing Expedia bookings

Bookings received from Expedia are synchronized with the VRMS and initially arrive with pre-booking status.

Once a booking has been received, changes and cancellations made from the Expedia Extranet are synchronized with the corresponding VRMS booking.

Important: Booking modifications must be made directly through the Expedia Extranet. They cannot be modified from the VRMS.

Key points

Property information is synchronized from the VRMS to Expedia through Channel PRO using the Content API connection.
Photos, features, rates, availability, supported discounts, supplements, cancellation policies, and compatible extras can be synchronized.
Some information requires a specific configuration in the VRMS to be compatible with Expedia.
The property description is generated by Expedia based on the property's features.
Expedia bookings are received in the VRMS with pre-booking status.
Booking changes and cancellations made in the Expedia Extranet are synchronized back to the VRMS.

FAQs

Can I modify an Expedia booking from the VRMS?

No. Booking modifications must be made directly through the Expedia Extranet. Changes made there are then synchronized with the corresponding VRMS booking.

How is my accommodation description created on Expedia?

Expedia automatically generates the accommodation description based on the property features provided through the connection.

Are Expedia bookings confirmed immediately?

No. Expedia bookings are initially received in the VRMS with pre-booking status and must then be managed according to the applicable VRMS booking flow.

Are all discounts configured in the VRMS synchronized with Expedia?

No. Only the supported discount types are synchronized:

Simple discounts
Long-stay discounts
X days before arrival discounts

Long-stay and X days before arrival discounts generate separate rate plans.

How should I configure extras such as cleaning or a security deposit?

Compatible extras must be configured as mandatory and charged to the guest at check-in to be synchronized with Expedia.