Starting Point
The Single Rate connection allows Avantio to synchronize pricing, availability, and reservation information with Expedia.
This article explains which information is automatically updated and which information must be managed separately in Expedia.
What will you learn in this article?
Which information is automatically synchronized from Avantio to Expedia.
Which information is not synchronized through the Single Rate connection.
How discounts, supplements, and additional rates are handled.
Which currencies are supported by this connection.
Benefits
Keep prices, availability, and minimum stay requirements updated automatically in Expedia.
Manage reservations and reservation changes through the connection.
Clearly identify which information needs to be configured directly in Expedia.
When should you use this functionality?
Use this information when you have an active Single Rate connection with Expedia and need to understand which data is automatically synchronized from Avantio and which data must be managed directly in Expedia.
Before you start
Keep the following in mind:
This information applies exclusively to the Single Rate connection.
Synchronization may work differently if you use a Content API connection.
Some elements, such as certain additional rates, must be configured directly in Expedia.
Follow these steps
Identify the information you need to update in Expedia.
Check the information in this article to confirm whether the data is supported by the Single Rate synchronization.
If the information is supported, make the corresponding change in Avantio.
If the information is not supported, manage the configuration directly in Expedia.
Expected result
Information supported by the Single Rate connection will be automatically synchronized from Avantio to Expedia.
Information that is not supported by this connection must be managed separately in Expedia.
Recommended next steps
After making a change:
Check that the relevant information has been correctly configured in Avantio or Expedia, depending on where it needs to be managed.
If you need to configure additional rates or supplements, coordinate this with your Expedia Account Manager.
Main fields and options
Information automatically synchronized from Avantio to Expedia:
Prices per property.
Availability.
Minimum stay.
Reservations through Web Services.
Reservation cancellations.
Online reservations.
Changes to existing reservations.
Information not synchronized through Single Rate:
Photos.
Property descriptions and amenities.
Discounts and supplements, except for the cases specified in this article.
Allowed check-in and check-out dates.
Allowed check-in times.
Additional services.
Real-time price calculations.
Real-time availability checks.
Limitations and considerations
Keep in mind that:
Avantio can only send one base rate to Expedia through the Single Rate connection.
Discounts and supplements are not automatically synchronized.
Additional rates, such as non-refundable rates or supplements, must be added and recalculated manually based on the base rate.
These additional rates must be configured by your Expedia Account Manager before the connection is activated.
Simple percentage-based discounts are automatically synchronized. For example, a 30% discount applied from May 12 to May 20.
The currently supported currencies are: BRL, CHF, EUR, GBP, USD, CLP, COP, CUP, ILS, JPY, MXN, SAR, AED, RON, XPF, and SEK.
Before making changes, always check whether the information you want to modify is supported by the Single Rate synchronization.
Best practices
Check whether the information you want to modify is synchronized from Avantio before making changes.
Manage elements that are not supported by Single Rate directly in Expedia.
Coordinate the configuration of additional rates with your Expedia Account Manager before activating the connection.
Keep in mind that the information synchronized may differ if you use Content API.
Check this article before making changes to avoid managing the same information in both systems.
Practical example
You want to change the price of a property in Expedia.
If the property uses the Single Rate connection, the price per property is supported by the synchronization. You can therefore manage the price in Avantio, and it will be synchronized with Expedia.
However, if you want to add a non-refundable rate or a supplement, this type of configuration is not automatically synchronized. You will need to coordinate its configuration with your Expedia Account Manager.
Common issues
A change made in Avantio does not appear in Expedia: First check whether the information you changed is supported by the Single Rate connection.
An additional rate is not updated: Additional rates, such as non-refundable rates or supplements, are not automatically synchronized through Single Rate.
Photos or descriptions are not updated in Expedia: These elements are not supported by Single Rate synchronization and must be managed separately.
The result is not as expected: Check whether you are using a Single Rate or Content API connection, as the information synchronized may differ.
If something does not work
If the information is not behaving as expected, check the following before contacting our Customer Experience team:
Confirm that you are using a Single Rate connection.
Check whether the information you want to update is supported by this connection.
Check whether you are trying to modify an additional rate, supplement, or discount.
Verify that the relevant configuration has been made in the correct system.
If the issue persists, contact our Customer Experience team and provide the affected property, the information you are trying to modify, and specific examples of the behavior you are seeing.
Frequently Asked Questions
Does this article also apply to the Content API connection?
Does this article also apply to the Content API connection?
No. This article specifically describes synchronization through the Single Rate connection. The information synchronized may be different when using Content API.
Can I manage non-refundable rates from Avantio?
Can I manage non-refundable rates from Avantio?
Not through the Single Rate connection. Avantio can only send one base rate to Expedia. Additional rates, such as non-refundable rates or supplements, must be configured manually based on the base rate and managed with your Expedia Account Manager.
Are discounts synchronized with Expedia?
Are discounts synchronized with Expedia?
Discounts and supplements are not automatically synchronized. However, simple percentage-based discounts are automatically synchronized. For example, a 30% discount applied from May 12 to May 20.
Which currencies can I use with Expedia through Single Rate?
Which currencies can I use with Expedia through Single Rate?
The currently supported currencies are BRL, CHF, EUR, GBP, USD, CLP, COP, CUP, ILS, JPY, MXN, SAR, AED, RON, XPF, and SEK. If you need to use another currency, you can request its addition through our Customer Experience team.