Synchronised Fields
Category | Status | Details / Important to know |
Photos | ✔ Synced | All property photos are synchronized from the VRMS. |
Features | ✔ Synced | All property features from the accommodation page in the VRMS are synchronized. |
Rates | ✔ Synced | Multiple rate plans created based on cancellation policy, VRMS discounts, and supplements. |
Availability | ✔ Synced | Calendar availability is synchronized whenever the VRMS calendar is updated (e.g., new bookings or blocked periods). |
Discounts – Simple | ✔ Synced | Applies to the base rate; must be configured as a percentage. |
Discounts – Long stay | ✔ Synced | Generates a new rate plan; compatible up to 28 nights; must be percentage-based. |
Discounts – X days before arrival | ✔ Synced | Generates a new rate plan; must be percentage-based. |
Supplements – Short stay | ✔ Synced | Generates a new rate plan; compatible up to 28 nights; must be percentage-based. |
Supplements – Per additional occupant | ✔ Synced | Does not generate a new rate plan; must be expressed as a monetary amount. |
Extras – Cot | ✔ Synced only when configured as mandatory | Must be configured to be charged at check-in. |
Extras – Final cleaning | ✔ Synced only when configured as mandatory | Must be configured to be charged at check-in. |
Extras – Security deposit (refundable) | ✔ Synced only when configured as mandatory | Must be configured to be charged at check-in. |
Extras – Extra bed | ✔ Synced only when configured as mandatory | Must be configured to be charged at check-in. |
Extras – Heating | ✔ Synced only when configured as mandatory | Must be configured to be charged at check-in. |
Extras – Tourist tax | ✔ Synced only when configured as mandatory | Must be configured to be charged at check-in. |
Extras – Pet | ⚠ Partially synced | Compatible if one of the following conditions is met: - Free of charge |
Cancellation policy | ✔ Synced | Must be configured in Channel PRO via portal settings; can be customized per property. |
Booking modifications | ✔ Synced | Changes made in Expedia extranet synchronize back to VRMS bookings. |
Booking cancellations | ✔ Synced | Cancellations made in Expedia extranet synchronize back to VRMS bookings. |
Bookings | ✔ Synced | All bookings arrive in VRMS with pre-booking status. |
What is not compatible
Property description – automatically generated by Expedia based on property features configured in VRMS.
Tips / Best Practices
Keep all property information in the VRMS updated to ensure accurate synchronization.
Verify rates, discounts, and availability regularly to avoid discrepancies on Expedia.
Review cancellation and modification policies to ensure proper synchronization.
Frequently Asked Questions
Can I modify an Expedia booking from the VRMS?
No, all modifications are made directly from the Expedia extranet.
How is my accommodation description created on Expedia?
Expedia automatically generates the description from the features of the accommodation listing.
Are bookings from Expedia confirmed instantly?
No, all come in with the status of "pre-booking" and must be managed according to the VRMS flow.
Are all the discounts I set synchronized?
The simple discount, long-term rental discount, and early booking discount are synchronized. The last two generate new rates.
How should I manage the charging of extras like cleaning or deposit?
All compatible extras should be charged directly to the guest at check-in.