Enhance the Perception of Your Accommodations with Quick and Personalized Responses
Managing guest reviews can be time-consuming. Each review is an opportunity to strengthen your reputation, but you don't always have the time to craft a thoughtful response.
That's why Avantio has integrated Artificial Intelligence (AI) into the VRMS Reviews module. With this tool, you'll receive context-adapted response suggestions that you can review and personalize before sending.
This way, you'll save time, maintain a professional tone, and ensure constant communication with your customers.
Main Benefits
Time-saving: you don't start from scratch; AI provides a ready-to-edit base.
Consistent and professional tone: maintains coherence and style in all your responses.
Reduced operational load: eases the daily management of reviews.
Better customer experience: responding quickly and effectively builds traveler trust.
Where to Find the Feature
The option to respond with AI is available within the Reviews module in VRMS, in the same box where you write your comments to guests.
This feature is enabled only for the following user profiles:
Administrator
Bookings Manager
Step-by-Step: Responding with AI
Access VRMS → Bookings → Reviews and select the review you want to respond to.
Click the AI button within the response box.
The AI will process the review and generate a suggestion aligned with the appropriate content and tone.
You'll see a message reminding you that the response may require review before being sent.
The suggestion will appear as editable text within the response box.
Adjust and personalize the response according to your style.
Send the response as you normally would.
Best Practices
Always review the suggestion before sending it to ensure it reflects your brand's tone and relationship with the guest.
Personalize the closing of the message: a personal touch, like "We hope to see you again soon," can make a difference.
Don't ignore negative reviews: AI will give you a base, but add empathy and concrete solutions.
Use AI as support, not a substitute: the best response combines efficiency and authenticity.
Frequently Asked Questions
Can I send an AI-generated response without editing it first?
Can I send an AI-generated response without editing it first?
Yes. However, it is recommended to review and personalize it before sending to ensure it fits your tone and the context of the review.
Which user profiles can use the AI response feature in VRMS?
Which user profiles can use the AI response feature in VRMS?
The feature is available for Administrator and Bookings Manager profiles within the Reviews module.
Does the AI always generate a perfect response?
Does the AI always generate a perfect response?
No. The AI provides an initial suggestion that may require adjustments before sending to tailor it to the customer's tone and situation.
Where is the button to use the AI feature in VRMS?
Where is the button to use the AI feature in VRMS?
The AI button appears within the response box when you select a review in the Reviews module.
Does the AI also generate responses for negative reviews?
Does the AI also generate responses for negative reviews?
Yes. The AI generates suggestions for both positive and negative reviews. In the case of negative ones, it's important to review and adapt the response to show empathy and offer concrete solutions.