Connect with Your Guests and Enhance Your Image by Responding to Their Reviews
Reviews are more than just comments: they are an opportunity to connect with your guests, build trust in your brand, and attract new bookings.
From the VRMS, you can read, validate, respond to, and even import reviews from different portals, all in one place.
What You Can Do from Reviews
By accessing VRMS → Bookings → Reviews, you can:
Read and validate the reviews received.
Respond to guest comments.
Decide whether to publish a review or not.
Create reviews manually from feedback obtained through other channels.
How to Respond to a Review
How you respond will determine what happens next:
If you use the "Respond" button, your comment will be published on the web and automatically emailed to the guest.
If you edit the review and add your response from "Edit," the text will be published on the web, but the client will not be notified by email.
Remove a Published Review
If a validated and published review appears on your web, you can remove it at any time by clicking on the "Do not publish" status.
Create Manual Reviews
You can also add reviews manually from the VRMS.
This option is useful for displaying positive comments on your web obtained through bookings on external portals.
Synchronization with Portals
The VRMS centralizes reviews from portals like VRBO, Booking.com, and Airbnb, as they are imported automatically, allowing you to respond directly without needing to access the portal.
Additionally, if you work with ChannelPRO and activate the corresponding option, the reviews published on your web can be synchronized with VRBO.
Step by Step: Responding to a Review
Access VRMS → Bookings → Reviews.
Select the review you want to respond to.
Click "Respond" to publish your comment and send an automatic email to the guest.
If you only want the response to appear on your web, use "Edit" and add your text.
Set the status to "Public" or "Not public" depending on whether you want to show or remove the review.
Best Practices
Always respond to reviews, even negative ones: it shows commitment and professionalism.
Personalize your responses with a friendly and authentic tone.
Centralize all management from the VRMS to ensure no feedback goes unanswered.
Leverage external reviews to enrich your web and strengthen visitor trust.
Centralized review management in the VRMS allows you to respond faster, maintain constant communication with your guests, and effectively control your online presence.
Frequently Asked Questions
What is the difference between using "Respond" and "Edit" when managing a review?
What is the difference between using "Respond" and "Edit" when managing a review?
With "Respond," your comment is published on the web and emailed to the guest. In contrast, with "Edit," the response only appears on your web and is not notified to the client.
Can I remove a review that has already been published on my web page?
Can I remove a review that has already been published on my web page?
Yes. To remove a published review, select the Do not publish status in the corresponding record.
How can I display comments obtained from external portals on my web?
How can I display comments obtained from external portals on my web?
You can create reviews manually in the VRMS and include those opinions to appear on your web page.
Do reviews from portals like Booking.com, Airbnb, or VRBO automatically sync with the VRMS?
Do reviews from portals like Booking.com, Airbnb, or VRBO automatically sync with the VRMS?
Yes. Reviews from these portals are automatically imported into your VRMS, allowing you to manage and respond from a single place.