Resolving issues with your Airbnb listings
Sometimes, Airbnb may detect problems with your listings: incomplete data, conflicting information, or settings that don't comply with their policies. These cases are shown as Listing issues. Spotting and fixing them promptly is key to keeping your properties visible.
What are listing issues?
These are alerts generated by Airbnb when they find a problem affecting the publication of a listing. They can range from minor details (a photo that doesn't meet requirements) to blocks that prevent the listing from appearing in searches.
Some common examples:
Incomplete information in the listing (price, availability, house rules).
Low-quality photos or photos that don't meet requirements.
Accessibility settings without validation.
Inconsistencies between the cancellation policy and the settings in Channel PRO.
Failure to comply with safety or quality standards.
👉 Pro tip: check this section in Channel PRO regularly. Catching an alert early prevents your listing from being hidden on Airbnb.
Where to find the issues
Go to Channel PRO > Improvement Center > Listing issues.
You'll see a list of affected listings and the type of issue.
Each alert will include a brief description of the problem and, in some cases, a direct link to fix it.
How to resolve a listing issue
Click on the listing marked with an issue.
Review the message Airbnb has attached to the problem.
Fix the information in Channel PRO or directly on Airbnb (depending on the type of alert).
Save and sync your changes.
Check that the issue disappears from the list.
👉 Pay attention to details: some issues may take a while to disappear after being fixed, as they depend on Airbnb's automatic review process.
Best practices
Keep your listing up to date: photos, prices, house rules, and policies should always be reviewed.
Check accessibility and safety: these sections are common sources of errors if not set up correctly.
Act quickly: the sooner you resolve an issue, the less risk of losing bookings.
Reach out for support: if an alert persists for no apparent reason, contact Airbnb or Avantio to check it.
Quick checklist
Have I checked if I have any listings with active issues?
Have I fixed all incomplete or incorrect fields?
Do my photos meet Airbnb's requirements?
Conclusion
Listing issues are a quality control tool: by fixing them, you ensure your listings comply with Airbnb's rules and stay visible. Make this review part of your management routine to guarantee uninterrupted bookings.
Additional resources
Frequently asked questions
What happens if I don't resolve a listing issue?
The listing may be hidden or get less visibility on Airbnb.
Do alerts disappear automatically once fixed?
Yes, although in some cases it may take a little while to update.
Can I get issues on all my listings at once?
Yes, if there's a common error (for example: cancellation policy settings).
Where is it better to fix: in Channel PRO or on Airbnb?
It depends on the type of issue. If it's related to synced data, do it in Channel PRO.
Who can help me if I don't understand the issue?
You can contact Avantio support or Airbnb customer service.