Unlike traditional promotions, this discount is only shown to eligible guests with a strong Airbnb track record, allowing you to reward high-quality travellers while keeping your standard pricing visible to everyone else.
What is the Top-Rated Guest Discount?
The Top-Rated Guest Discount is an Airbnb promotion that automatically applies a 15% discount to eligible guests.
To qualify, guests must have:
A 4.8★ or higher Airbnb rating.
At least 3 Airbnb reviews.
The discount is fixed by Airbnb and cannot be modified.
What are the benefits?
The Top-Rated Guest Discount is designed to improve both the quality of your bookings and your property's long-term performance.
According to Airbnb, listings using this promotion can achieve:
Attract more highly rated Airbnb guests.
Up to 6% more booked nights.*
Up to 5% higher Gross Booking Value (GBV).*
Up to 15% higher likelihood of bookings from top-rated guests.*
Highly rated guests are also generally more likely to:
Respect house rules.
Communicate effectively.
Leave positive reviews.
Generate fewer operational issues.
*Performance figures are based on Airbnb data.
How does the Top-Rated Guest Discount work?
Once you enable the promotion:
You choose which listings to include.
Airbnb automatically checks whether a guest is eligible.
Eligible guests see the 15% discount.
All other guests continue to see your normal price.
You don't need to manually review guests or manage eligibility.
How do I activate it?
In Channel Manager PRO: Rate modifiers → Promotions → Airbnb
Select Top-Rated Guest Discount.
Choose the listings you want to include.
Save your changes.
Setup takes less than 5 minutes.
Before you activate
Here's what you need to know:
The discount is fixed at 15% and is defined by Airbnb.
Only guests with a 4.8★+ rating and at least 3 Airbnb reviews can see the discount.
All other guests continue to see your standard price.
You choose which listings participate.
Setup takes less than 5 minutes.
Airbnb automatically determines guest eligibility.
Frequently Asked Questions
Who can see the Top-Rated Guest Discount?
Who can see the Top-Rated Guest Discount?
Only guests who meet Airbnb's eligibility requirements:
4.8★+ Airbnb rating.
At least 3 Airbnb reviews.
Everyone else continues to see your standard price.
Can I choose which listings participate?
Can I choose which listings participate?
Yes. You decide which listings the promotion applies to during setup.
Can I change the discount percentage?
Can I change the discount percentage?
No. The discount is fixed at 15% and cannot be modified.
Can I disable the promotion later?
Can I disable the promotion later?
Yes. You can enable or disable the promotion at any time from Channel Manager PRO.
Does this replace my pricing strategy?
Does this replace my pricing strategy?
No. Your existing pricing strategy remains unchanged.
Only eligible Airbnb guests can access the discount, while all other guests continue to see your standard pricing.
Although this promotion includes a discount, its primary purpose is to help you attract highly rated Airbnb guests.
Does it work with my existing promotions?
Does it work with my existing promotions?
Yes. Airbnb applies promotions across different promotion levels.
Promotions from different levels can stack together.
Promotions from the same level do not stack. If multiple promotions exist at the same level, Airbnb determines which one to apply based on its own priority rules.
LEVEL | PROMOTIONS AT THIS LEVEL |
Level 1 | Highly Rated Guests |
Level 2 | Mobile Only |
Level 3 | 20% Promotion, Last Minute, Early-Bird, Long-Term, Non-Refundable |
Will stacking discounts reduce my revenue?
Will stacking discounts reduce my revenue?
Not necessarily.
Although eligible guests receive a 15% discount, Airbnb's data showed participating listings achieved:
Up to 6% more booked nights
Up to 5% higher Gross Booking Value (GBV)
The objective of this promotion is to improve overall business performance—not simply reduce nightly rates.
Should I enable this promotion if I'm already fully booked?
Should I enable this promotion if I'm already fully booked?
Yes. This promotion isn't only designed to increase occupancy. It's also designed to improve the quality of your bookings.
Highly rated guests are generally more likely to:
Respect your property.
Follow house rules.
Communicate effectively.
Leave positive reviews.
Generate fewer operational issues.
During busy periods, improving guest quality can be just as valuable as increasing occupancy.
Is this only useful during high season?
Is this only useful during high season?
No. The promotion can provide value throughout the year.
During quieter periods, it can help attract additional bookings.
During busy periods, it can help attract higher-quality guests.
Do I need to review eligible guests manually?
Do I need to review eligible guests manually?
No. Once activated, Airbnb automatically determines which guests qualify. No additional configuration or manual review is required.
When is the discount applied?
When is the discount applied?
The discount is applied automatically during the booking process whenever an eligible guest books one of the listings you've included in the promotion.
You don't need to approve or apply the discount manually.
Need help?
If you have any questions about configuring the Top-Rated Guest Discount or any other promotion, please consult this page or contact our Support team.