Decide when to accept requests and keep control of your availability
In accommodation management, it's not always advisable to accept immediate bookings. The Under Request feature of Avantio allows you to receive requests subject to your approval or set periods where direct bookings are not accepted.
This way, you can analyze each case and decide whether to convert a request into a booking or reject it.
Key differences between requests and "Under Request" periods
Requests for information or availability
Do not block the calendar (except for Airbnb's Request to book, which blocks it for 24 hours).
Are incoming requests from potential guests.
You decide whether to convert them into actual bookings or reject them.
"Under Request" periods
Are configured from the VRMS so that during those dates, immediate bookings are not accepted.
On compatible portals, these periods do block the calendar while they are active.
It's a status you define and that is reflected on the portals.
Advantages of each mode
Requests for information or availability
Allow you to decide in each case whether to convert the request into a booking or reject it.
"Under Request" periods
Allow you to receive multiple requests for the same dates and then choose which to convert into a booking.
How to create an "Under Request" period
Log into VRMS and open "Planning" in the left side menu.
Right-click on the desired dates.
Select "New Under Request period."
(Optional) Enter "Under Request" as the customer name or add the actual tourist's name if you wish to personalize it.
How they appear in the VRMS and on the web
In the VRMS planning, "Under Request" periods are clearly marked.
On the web (both on Avantio and websites with an integrated booking engine), tourists will not be able to book directly during those dates; they can only make an Availability Request using the "Contact" button.
Compatibilities
"Under Request" periods are shown as available on the following portals:
Homes & Villas by Marriott
Plum Guide
e-domizil
Traumferienwohnungen
La France du Nord au Sud
Ferienhausmiete
How to handle a request for information or availability
Access the VRMS bookings list.
Filter by "Unreviewed Requests."
You have two options:
Convert the request into a pre-booking.
From the "Actions" button, mark it as dismissed so it disappears from the pending panel.
Useful Tip
Regularly check the "Unreviewed Requests" filter to ensure no inquiries go unanswered.
Common Mistakes
Confusing requests with actual bookings: remember that a request does not become a booking until you manually convert it.
Forgetting to dismiss requests: if you don't, they will continue to appear as pending on the VRMS home page.
The Under Request mode gives you full control over which requests become bookings and when.
With correct configuration in the VRMS, constant review of the "Unreviewed Requests" filter, and strategic use of Under Request periods, you optimize management and avoid confusion between requests and confirmed bookings.
Frequently Asked Questions
Do requests for information or availability block the calendar?
Do requests for information or availability block the calendar?
No, except for Airbnb's Request to book, which blocks it for 24 hours.
What happens if multiple customers request the same dates while I have an "Under Request" period active?
What happens if multiple customers request the same dates while I have an "Under Request" period active?
You can receive multiple requests and choose which to convert into a booking based on your preferences or availability.
Where can I check the requests received in the Avantio VRMS system?
Where can I check the requests received in the Avantio VRMS system?
Requests appear in the VRMS bookings list, under the "Unreviewed Requests" filter.
Can a tourist send a request even if there is no active "Under Request" period?
Can a tourist send a request even if there is no active "Under Request" period?
Yes. Tourists can send both availability and information requests, even if no "Under Request" periods are configured.
What do tourists see on my website when an accommodation is marked as "Under Request"?
What do tourists see on my website when an accommodation is marked as "Under Request"?
During those dates, tourists will see that they cannot book directly and will only have the "Contact" button available to send a request.