What is an owner booking?
An owner booking means that the accommodation will be used by the owner or their family/friends. When registered in Avantio:
The calendar is automatically blocked so no tourist can book on those dates.
A clear control of occupancy and availability is maintained.
Additional services (towels, bed linen, special cleaning) can be applied, but only if the agency creates the booking. The owner cannot add extras.
Helpful Tip
Always indicate if the stay will be for the owner or family to avoid confusion.
Modify an owner booking
If you need to change a future booking:
Locate the booking from the Planning or the Bookings List.
Click on "Edit."
You can delete the booking and then save the changes.
The owner can delete future bookings they have created themselves.
Only future bookings can be modified; past bookings are locked to preserve the history.
Dates cannot be changed: if changes are needed, the booking must be deleted and a new one created, or contact the agency.
Extras cannot be added by the owner; they must request them from the agency.
At the end of the modification, don't forget to click "Save."
Cancel an owner booking
To cancel:
Select the booking you wish to cancel.
Click on "Cancel."
The status will automatically change to "Owner Cancelled."
Check the calendar to ensure availability is updated correctly.
When a booking is cancelled (by owner or agency):
The system changes the status to "Owner Cancelled" to differentiate it from other cancellations.
This helps maintain a clear record of availability.
Common Errors
Forgetting to update the calendar after cancelling can cause duplicate bookings or occupancy conflicts.
Management from the Intranet (by the owner)
If the owner has access and has the Availability – Modify permission, they can:
Log in to their Intranet.
Create their own bookings by choosing accommodation and dates (without agency intervention).
Delete future bookings they have created themselves.
What the owner cannot do
Modify dates of an already created booking.
Add extras themselves to a booking; they must request them from the agency.
Create bookings in guest charge mode with extras: this must be managed by the agency if applicable.
Benefits of the method
You block the calendar when the accommodation is used by the owner.
You clearly record stays not available for tourists.
You give the owner autonomy to manage their bookings in the Intranet, while maintaining control from the agency.
Best Practices
Review this checklist before starting operations:
Verify that the dates are not occupied.
Indicate if the booking is for the owner or family.
Contact the agency if extras are desired.
Update the status if cancelled.
Confirm that the calendar reflects the correct availability.
Frequently Asked Questions
Can I modify an owner booking that has already started?
Can I modify an owner booking that has already started?
No. Only future bookings can be modified. Past bookings are locked to preserve the history.
What is the difference between "Owner Cancelled" and a normal cancellation?
What is the difference between "Owner Cancelled" and a normal cancellation?
The "Owner Cancelled" status identifies cancellations made directly by the owner, distinguishing them from tourist cancellations.
Can I apply extras to owner bookings?
Can I apply extras to owner bookings?
Yes, but only through the agency. The owner must contact them to add the extras, as even with all permissions they cannot do it themselves.
How is it ensured that tourists do not book those dates?
How is it ensured that tourists do not book those dates?
When creating an owner booking, Avantio automatically blocks those dates in the calendar.
What permissions does the owner need to manage their bookings?
What permissions does the owner need to manage their bookings?
They must have the "Availability – Modify" permission enabled in the Intranet, which allows them to create, edit, or delete future bookings.