About Expedia
Expedia is part of Expedia Group, a global travel marketplace. Expedia Group’s three flagship consumer brands are Expedia, Hotels.com, and Vrbo. Its distribution also includes a B2B network of travel businesses and independent agents.
Expedia offers hotels, aparthotels, and apartments to leisure and corporate travelers. Its sales reach is global, with the United States identified in the information shared with Avantio as its strongest market.
Why work with Expedia?
Connecting your properties with Expedia can help you:
Reach travelers through Expedia Group consumer brands and its B2B distribution network, including travel planners, membership and points providers, online travel platforms, airlines, transportation providers, and corporate travel distributors.
Access Expedia’s B2B network, which the information shared with Avantio describes as including more than 70,000 travel businesses and 160,000 independent agents.
Use Expedia promotions, such as package deals, to attract travelers who book earlier or stay longer, subject to the options available to your account.
Manage your connected properties and reservations through Avantio’s Channel Manager.
Expedia reported that its B2B network generated $25 billion in gross bookings and 135 million room nights in 2024. These are network-wide figures and should not be interpreted as a forecast for an individual property.
Top searched destinations by traveler region
According to the Expedia search trends information provided to Avantio, the top three searched destinations by traveler region were:
APAC: Tokyo, Sydney, and Seoul
EMEA: London, Istanbul, and Paris
LATAM: Mexico City, São Paulo, and Cancún
North America: Cancún, Las Vegas, and Orlando
These figures represent search activity, not confirmed bookings, and may change over time.
Before connecting
Before connecting your properties:
Contact Expedia and make sure you have a formal commercial agreement.
Register with Expedia and inform its sales representative that you want to connect through Avantio’s Channel Manager.
Make sure your Avantio account is ready to synchronize with Expedia.
Confirm that the properties you want to connect are covered by your agreement with Expedia.
The connection can be completed only after the commercial agreement has been finalized.
Once the connection is established, Expedia will appear in your list of connected channels. Only the properties covered by the agreement will be available for connection in the Channel Manager.
Property requirements
For the vacation rental inventory described in the Expedia information shared with Avantio, Expedia requires:
At least 20 units for Content API connections. This requirement does not apply to Single Rate connections.
A minimum of 20% multiunit inventory.
Multiunit accommodation must share the same physical address.
Examples include apartments in one building or bungalows within one resort. Units may be of the same or different types.
A property that fits Expedia’s aparthotel description may be onboarded as a hotel or conventional lodging property. According to the information provided, these properties must:
Have all units in the same building.
Have a kitchen.
Have a physical or virtual reception.
Offer at least one hotel amenity, such as daily housekeeping, luggage storage, a gym, restaurant, bar, or parking.
Market restrictions
Currently, vacation rentals cannot be onboarded in Madrid, the Balearic Islands, France, Amsterdam, or Qatar. It also identifies other restricted vacation rental markets in Asia Pacific and the Americas.
Market eligibility can depend on Expedia’s current requirements and the characteristics of the property. Confirm that your properties are eligible with Expedia before proceeding with the connection.
Commercial information
Expedia operates on a commission-per-confirmed-reservation model. The applicable commission and other commercial conditions depend on your agreement with Expedia.
Once a reservation is confirmed, customer information is provided. Expedia describes its guests as a broad mix of leisure and corporate travelers, with short and medium stays of up to 28 days according to the information shared with Avantio.
Payment methods
The Expedia works with two payment methods:
Expedia Collect
Hotel Collect
Your Expedia agreement determines which payment method applies to your properties and the corresponding settlement conditions.
Review your agreement and the relevant Expedia documentation for the payment and settlement details applicable to your account.
Cancellations
You can define your cancellation policy with Expedia. Expedia recommends keeping cancellation policies as flexible as possible. However, the policy and commission terms applicable to your properties depend on your agreement with Expedia.
Review these conditions with Expedia before connecting your properties.
Support and onboarding contacts
Depending on the type of request, use the following Expedia support channels:
New connection requests: contact [email protected], the contact provided in the Expedia information shared with Avantio.
Connection migration questions: contact [email protected].
Activation, deactivation, and partner support: create a ticket through Expedia Partner Central.
Partner Central support: the Help and Support area includes a knowledge base, virtual agent, ticket option, and phone contact option.
Traveler support: travelers can contact Expedia customer service through the Expedia app or their Expedia account.
Tips and best practices
Keep your property information up to date in Avantio so availability and pricing can be synchronized correctly with Expedia.
Review your Expedia commission, payment arrangements, and cancellation policies before going live.
Confirm that your properties meet Expedia’s current eligibility requirements before starting the connection process.
If Expedia has contacted you directly about an affected market or property, follow the instructions provided for that listing.
Keep your Expedia commercial agreement and property requirements available when reviewing your connection setup.
FAQs
Can I connect directly from the Channel Manager without talking to Expedia first?
Can I connect directly from the Channel Manager without talking to Expedia first?
No. You must contact Expedia and finalize the applicable commercial agreement before completing the technical connection through Avantio.
What type of travelers does Expedia target?
What type of travelers does Expedia target?
Expedia caters to both leisure and corporate travelers across a wide range of budgets and travel needs.
Which brands are part of Expedia Group?
Which brands are part of Expedia Group?
The Expedia Group information provided to Avantio identifies Expedia, Hotels.com, and Vrbo as its three flagship consumer brands. The distribution available to your properties may depend on your agreement and Expedia’s current distribution arrangements.
What are the requirements for vacation rental properties?
What are the requirements for vacation rental properties?
The requirements described in the Expedia information shared with Avantio include at least 20 units for the Content API connection, a minimum of 20% multiunit inventory, and shared physical addresses for multiunit accommodation. Additional eligibility criteria and market restrictions may apply.
Can I connect a property in any market?
Can I connect a property in any market?
Not necessarily. Expedia has restrictions for certain vacation rental markets, and eligibility requirements can change. Confirm the eligibility of your properties with Expedia before proceeding.
How does Expedia’s commission work?
How does Expedia’s commission work?
Expedia operates on a commission-per-confirmed-reservation model. The applicable commission and other commercial conditions are defined in your agreement with Expedia.
Which payment methods does Expedia offer?
Which payment methods does Expedia offer?
The Expedia materials shared with Avantio identify Expedia Collect and Hotel Collect. The payment method available for your properties depends on your agreement with Expedia.
Who should I contact about my Expedia account?
Who should I contact about my Expedia account?
Use Expedia Partner Central for partner support, including activation and deactivation requests. For new connection or migration enquiries, use the corresponding Expedia contact provided in the Support and onboarding contacts section above.