Start the import from “Reviews”
To open the Importer, you can follow any of the following paths:
Side menu → Bookings → Reviews → Actions → Import.Side menu → Customers → Customers list → Import.Side menu → Owners → Owners list → Actions → Import.
This tool lets you upload a preformatted file, review the results, and view the process status in real time.
File requirements before uploading
Mandatory fields. Name and Language are required. All other fields are optional and, if left blank, they will be imported as empty.
Fixed structure. Do not modify the format of the downloaded file: it’s already prepared for import.
Accepted format. Save the document as .csv; it’s the only accepted format.
Publication control. You can indicate in the file which reviews you want to publish.
Limits and duplicates. Each import supports up to 50,000 lines; if you have more, split them into multiple files. Duplicate reviews (same person: same name and email) are not re-imported or updated.
Pro tip
Use Google Sheets to complete the file—it works best with the system.
Download and prepare the file
Download the template file. After starting the import, you’ll see a panel with the requirements. Turn on the confirmation toggle to continue and download the preformatted file.
Fill in the template. Complete the mandatory fields and, if needed, mark which reviews should be published at the end. Always save as .
csv.
Attention to detail
If you don’t see the button to continue, check that you’ve turned on the toggle confirming you meet the requirements.
Upload the file and validations
Go to Reviews.
Select Actions.
Choose Import.
Upload your
.csvfile.
Possible result after upload:
Successful upload: the file is valid and you can proceed to the next step.
Upload error: there are issues you must fix (for example, incorrect format or too many lines).
Common mistakes
File in a format other than .csv.
More than 50,000 lines in a single import.
Solution: save as .csv and split the dataset into multiple files if it exceeds the limit.
Execute the import
Once the file is validated:
Start the import process.
Watch the status returned by the system.
Initial statuses:
Import started: the import began successfully.
The import could not be started: review and try again.
Real-time tracking and notifications
You can track progress from VRMS → Processes, where you’ll see the status of each import. You can also opt in to notifications when the import finishes.
Possible statuses in Processes:
In progress: the import is still running.
Successful: everything went well; you’ll be able to go to the customer list in VRMS.
Error: something failed; try again.
Best practices
Validate with a small file before uploading a large batch.
Avoid duplicates by checking name and email in your source data.
Keep copies of the final CSV files in case you need to re-import. (The platform does not re-import or update duplicate records.)
Close the process with a quick check
When you see the Successful status, verify that the reviews appear as expected and that each one’s publication matches what you set in the file. If something doesn’t match, fix the CSV and run another import with the changes.
Now that you’ve imported your reviews, enable process notifications to be informed of each completion, and plan periodic uploads in batches of up to 50,000 lines to keep your listings up to date.
Frequently Asked Questions
Where is the reviews importer and what path should I follow?
Where is the reviews importer and what path should I follow?
In the PMS, go to Side menu → Bookings → Reviews → Actions → Import. From there you can download the template, upload the file, and track the process.
What file format does the system accept and which fields are mandatory?
What file format does the system accept and which fields are mandatory?
It only accepts .csv. The mandatory fields are Name and Language; the others are optional and, if blank, are imported empty.
What are the import limits and how are duplicates handled?
What are the import limits and how are duplicates handled?
Each import allows up to 50,000 lines. Duplicate reviews from the same person (same name and email) are not re-imported or updated. If you exceed the limit, split the content into multiple files and upload them separately.
How do I know if my import worked and where can I see the progress?
How do I know if my import worked and where can I see the progress?
After uploading the CSV, you’ll see whether the upload was Successful upload or an Upload error. During execution, check VRMS → Processes for statuses like In progress, Successful, and Error; you can also enable notifications upon completion.
What should I do if the system says the import could not be started?
What should I do if the system says the import could not be started?
It means the import could not start. Review the file (.csv format, fewer than 50,000 lines, unchanged structure) and try again.