Set up accessibility features on Airbnb
Offering an accessible accommodation not only broadens your audience but also conveys trust and a commitment to inclusion. Airbnb allows you to showcase accessibility features in your listings, but to have them published correctly, you need to meet certain requirements.
What are accessibility features?
These are physical characteristics or services in your proiperty that make it easier for people with reduced mobility, or specific needs, to stay.
Examples include a step-free entrance, grab bars in the bathroom or a pool hoist.
Airbnb Requirements
Each feature must be accompanied by a photo that clearly shows it
A photo can only depict one accessibility feature e.g. an image of the shower grab bar and not the entire bathroom with multiple adaptations
You can upload multiple photos of the same feature
Airbnb manually reviews each image and its description. The validation process generally takes up to 8 weeks
Until Airbnb validates the accessibility feature, it will not be displayed in the listing.
How to configure the accessibility features in the VRMS
Upload the feature photo in the accommodation's photo gallery
Mark the photo as an Airbnb accessibility feature
Choose the corresponding benefit
And save
Note that these features will appear in the 'Accessibility Features' section of the Airbnb listing and not in the general photo gallery.
The photo and feature will only be synchronised to Airbnb and not your other connected portals.
How will these features be expressed on Airbnb?
Below you will find a list of all accessibility features and how they will be described in the Airbnb listing.
Avantio name | Airbnb description |
Ceiling hoist | Ceiling hoist. The home has a device fixed to the ceiling that can lift someone in and out of a wheelchair. |
Disabled parking spot | Disabled parking spot. There is city-approved disabled parking spot or a parking space at least 8 feet wide. |
Flat path to front door | Flat path to front door. The pathway to the front door is at least 32 inches wide and flat, with little or no slope. |
Fixed grab bars for shower | Fixed grab bars for shower |
Fixed grab bars for toilet | Fixed grab bars for toilet |
Home Step-free access | Step-free access. There are no steps to get into the home, and the entryway is level. |
Wide doorway | Wide doorway. The entrance doorway is at least 32 inches wide. |
Well-lit path to entrance | Well-lit path to entrance. Light can help guests move around unexpected barriers. |
Pool with pool hoist | Pool with pool hoist. The home has a pool with a device that can lift someone in and out of it. |
No step between the shower and floor | There is no threshold or step between the shower and bathroom floor. |
Chair in the shower | There is a chair that allows a guest to be seated in the shower. These can be wall-mounted, freestanding or wheeled. |
Step-free access Common space step-free access | Step-free access. There are no steps to get into the bedroom/bathroom/other spaces, and the entryway is level. |
Bedroom wide doorway Bathroom wide doorway Common space wide entryway | Wide doorway. The bedroom/bathroom/other spaces door is at least 32 inches wid |