Resolve booking conflicts when multiple accommodations share the same gallery
When multiple accommodations share the same photo gallery, portals like Booking.com, Expedia, Airbnb, or HomeAway group them into a single listing.
This configuration enhances the presentation to the traveler but can also create conflicts if the dates are not properly blocked in the VRMS.
What a "conflict" status means
A conflict occurs when the portal shows availability in the listing, but in the VRMS, the dates are already occupied by bookings in other accommodations sharing the same gallery.
Example:
Booking A: Apartment 1 → from October 3 to 11.Booking B: Apartment 2 → from October 11 to 19.On Booking.com, the listing still appears available from October 3 to 19, which could lead to a third booking.
This new booking would enter the system with the status "In conflict" and would need to be managed manually.
You will receive a notification of a booking pending resolution within the system, visible in the bookings list for management.
How to manage simple conflicts
In simple cases, you can move a booking from one accommodation to another that shares the same gallery:
Access VRMS → Planning.
Right-click on the booking.
Select "Move booking."
Paste the booking into the available accommodation.
Once the space is freed, select "Resolve" from the conflict booking notification so the system automatically records it.
Attention to details
When using a shared gallery, the availabilities sent to the portals are counted as a set for all linked accommodations.
Helpful tip
Periodically review the planning to detect gaps and reorganize bookings, avoiding future conflicts.
How to resolve complex conflicts in accommodations with a shared gallery
When multiple accommodations (e.g., four or five apartments) share the same gallery, conflicts may require reorganizing several bookings in a chain to free up the necessary period.
Recommended strategy
Use an additional or test property (not connected to any portal) to temporarily place bookings while reorganizing the calendar.
Practical example
Objective: free up the Villa Madrid II property from 09/05 to 09/12.Method: relocate existing bookings to other properties sharing the same photo gallery.Once the space is created, you can enter the conflict booking and later return the bookings to their original properties without altering the dates.For temporary moves, the Villa Granada property will be used as an additional accommodation.
Advanced step-by-step resolution
Transfer bookings to the temporary property:
Move the last two bookings from Villa Madrid to Villa Granada (test property).
Right-click on the booking, select "Move booking," and then "Paste period/booking" at the destination.
Relocate bookings in the main property:
Transfer the extensive booking from Villa Madrid IV to Villa Madrid.
Move the second booking from Villa Madrid II to Villa Madrid IV.
Free up the conflict period:
After these moves, the period from 09/05 to 09/12 will be available to enter the conflict booking.
Reassign the temporary bookings:
Move the bookings placed in Villa Granada back to their original accommodations.
Verify the result:
Ensure all bookings are correctly assigned and that the calendar reflects the actual availability.
Best practices
Periodically review the calendar to identify gaps and move bookings within the same gallery when necessary.
Use test properties to reorganize the calendar without affecting synchronization with the portals.
Before moving bookings, temporarily pause Harmony automations to avoid unwanted actions.
In summary
Detect the conflict: the booking arrives with dates already occupied in the VRMS, even though the portal shows availability.
Use a test property (e.g., Villa Granada) to temporarily move bookings.
Relocate bookings within the same gallery to free up the necessary space.
Register the conflict booking using the "Resolve" option.
Return the temporary bookings to their original accommodations.
Verify the final planning to ensure calendar consistency.
Frequently Asked Questions
Why do portals allow bookings if my accommodations are already occupied?
Why do portals allow bookings if my accommodations are already occupied?
Because they count the availability of the shared listing as a whole, not by individual accommodation.
What should I do if a booking enters a conflict status?
What should I do if a booking enters a conflict status?
Relocate the bookings in the planning until the necessary space is freed and then use the "Resolve" option.
Is it always necessary to use test properties?
Is it always necessary to use test properties?
Not always, but it is recommended in advanced scenarios with multiple accommodations and complex conflicts.
How does this affect synchronization with the portals?
How does this affect synchronization with the portals?
The portals display availability globally for the shared listing. If you don't block the periods manually, they might still appear as available, even if they are already booked.