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CHECK24 - Business Information

Written by Vanessa Altuve
Updated over 2 months ago

CHECK24 Ferienwohnungen is part of Germany's largest comparison portal and focuses on providing transparent comparisons to help travelers find the best vacation accommodations at the best price.

Their platform brings your properties to millions of monthly users who are actively searching for and comparing vacation homes and apartments, ensuring maximum visibility and more bookings. Join their network of property managers, agencies, and private hosts, and benefit from the reach, trust, and strength of Germany’s leading comparison brand.


About CHECK24 Ferienwohnungen

  • Part of Germany’s largest comparison portal – CHECK24

  • Over 6 million vacation homes and apartments available to book online

  • More than 20 million monthly visitors from Germany, Austria, and Switzerland

  • Strong focus on European destinations, especially Germany, Italy, Spain, France, and Austria

  • Direct booking on CHECK24, with no redirects, ensuring a smooth user experience

  • Hundreds of active connections with partners (OTAs, PMCs, and agencies)

  • Continuous year-on-year growth in bookings


Benefits

  • Wide reach in the DACH market thanks to CHECK24’s strong brand recognition

  • Direct booking on CHECK24, creating a simpler, frictionless payment process

  • Clear and transparent comparison pages, with visible prices and fees, leading to higher conversion rates

  • Flexible cancellation and payment processes (details below)

  • Attractive commission


For Sale Markets

  • High visibility in the DACH region (Germany, Austria, and Switzerland)

  • Strong demand from the German market

  • International portfolio with a focus on Europe


Languages

Support

  • Available in English and German

Platform

  • Available only in German


Destinations

  • DACH region: Germany, Austria, and Switzerland

  • Southern Europe: Italy, Spain, France, and Portugal

  • Popular coastal and alpine regions, as well as major cities (see Destination Types)

The main destination countries for CHECK24 bookings/inquiries are:

  • Germany

  • Austria

  • Italy

  • Spain

  • France

  • Croatia

  • Greece

Guests booking on the web mainly come from:

  • Germany

  • Austria

  • Switzerland

Destination Types

  • Beach and coast

  • Mountain and ski

  • Cities and short breaks

  • Lakes and nature

  • Rural tourism and family destinations


Financial Terms

  • Connecting with CHECK24 is completely free.

  • A commission is only applied in the case of a confirmed booking.

  • 12% for properties located in the DACH region (Germany, Austria, and Switzerland)

  • 14% for all other destinations


Payment Methods

By partnering with CHECK24, you can conveniently manage customer payments directly.

You can choose from the following options:

  • Credit card payment (preferred option):
    CHECK24 securely sends the customer’s credit card details, allowing you to charge the payment according to your preferred terms.

  • Payment via payment link:
    You can send the customer a payment link with your available methods, such as bank transfer, PayPal, or credit card.


Cancellations

Technical cancellation process

The CHECK24 connection with Avantio ensures a transparent and automated process for managing cancellations.

  • Guest cancellation
    If a customer cancels their booking directly through the CHECK24 platform, the cancellation is automatically sent to Avantio and updated in the VRMS.

  • Property Manager cancellation
    If the Property Manager cancels a booking, the cancellation must be initiated directly in Avantio and will be updated in CHECK24.

Exceptions and manual cases

For cases outside the standard process, the CHECK24 Customer Service team is notified whenever a provider cancels a booking. This ensures that all affected customers are informed quickly and correctly.

Cancellation policies

Each Property Manager can define and apply their own cancellation policies on CHECK24. This information is taken from the cancellation policy set up in the VRMS.

CHECK24 encourages Property Managers to offer flexible or free cancellation options during certain periods to increase visibility and conversion.


Contact Information

Partner support: [email protected]

Requests for new connections: [email protected]

Customer service: [email protected]

Activation/deactivation of properties and onboarding contact:
[email protected]

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