When you book a trip, sometimes it’s not just about the price—you also value the flexibility to change your mind. With the multi-rate feature on Booking.com, you can offer that same freedom to your guests.
What is multi-rate?
Multi-rate lets you link different rates to different cancellation policies. This way, travelers can choose the option that best fits their needs: pay less with stricter conditions, or a bit more for added flexibility.
You can create up to three types of rates:
Default cancellation policy (Logically, this should have slightly more flexible conditions for the guest)
This is the only mandatory policy
Set at the company level, but you can adjust it for each accommodation.
Two possible variants: custom and non-refundable.
If you choose the “non-refundable” option, you won’t be able to activate any other policy since you’ve already applied the strictest possible option.
Flexible cancellation policy (Logically, this should have slightly stricter conditions for the guest)
You must add a discount for the guest.
Non-refundable cancellation policy (The strictest possible option)
You must add a discount.
For each rate you create, a non-refundable version is automatically generated with the discount you set.
👉 Pro tip: Offering at least one flexible and one non-refundable option increases the visibility of your advertisements and helps you attract different types of travelers.
How to set up Multi-rate: step by step
Before you start, make sure your connection with Booking.com is active in Channel PRO. Then:
Go to the general portal settings or open the details page for a specific accommodation.
Go to the “Cancellation Policies” section and select Edit
Activate the cancellation policy you want to set up.
Set the parameters (flexible, custom, non-refundable) and, if needed, add the associated discount.
You can set a specific release for each cancellation policy.
Payment configuration linked to policies
Multi-rate also lets you automate payments based on cancellation conditions if you collect the bookings from Booking.com.
Example:
If you set a penalty of 30% up to 30 days before check-in and 100% up to 7 days before, the system will generate two payments:
30% 30 days before check-in.
70% 7 days before check-in.
Frequently Asked Questions
Can I enable multi-rates for all my accommodations?
Yes, you can set them up at the account level or individually for each accommodation.
What happens if I select “non-refundable” as the default policy?
You won’t be able to set up any other policy.
Can I add discounts to all policies?
No. Discounts can only be added to the flexible policy and the non-refundable version.
What happens if I change the policies later?
They’ll be automatically updated on Booking.com according to your configuration. With a full connection, synchronization is automatic. With a partial connection, cancellation policies must match in both systems.
Conclusion
Setting up multi-rates on Booking.com lets you offer clear and attractive options to your guests while optimizing your revenue. Giving guests the choice between flexibility and savings boosts conversion and builds trust.