Adjust occupant data in minutes and keep every booking organized with ease
Sometimes, a booking arrives with a confirmed number of guests, but shortly before the trip, someone new joins the group—or an accompanying guest decides not to come. These changes create a conflicting check-in, since the booking details no longer match the information provided during the Online Check-in process.
The good news is that the system alerts you, and with just a few simple steps, you can resolve it in minutes, ensuring that all guests are properly registered and the booking remains in order.
What is a conflicting check-in?
A conflicting check-in occurs when the number of occupants in a booking doesn’t match the information entered during the Online Check-in process.
If you manually edit the booking or your agency makes changes, the system will display a pop-up warning prompting you to review the data.
If the modification comes from a portal (such as Booking.com, Airbnb, or VRBO), after synchronization, you’ll see the occupant conflict reflected in the booking.
Practical example
A booking arrives from a portal with four occupants.All four guests complete their Online Check-in.Before the trip, the customer adds a fifth guest via the portal.The change synchronizes in Avantio, and now there are five occupants.The system detects the conflict because the new guest hasn’t completed registration.
How to resolve it
Go to the VRMS module and, in the left-hand menu, select Bookings → Booking list.
Open the affected booking and click Edit.
In the Data tab, check that the Number of occupants field matches the Main occupant + Companion(s) list shown at the top.
If they don’t match, adjust the data and save the changes.
This way, the new guest will be added and can complete their own Online Check-in.
Quickly managing a conflicting check-in ensures that all occupants are properly registered, preventing issues and keeping full control over your bookings.
Frequently Asked Questions
What happens if a guest doesn’t complete their Online Check-in after being added before arrival?
What happens if a guest doesn’t complete their Online Check-in after being added before arrival?
You can perform the check-in in person by providing them with the access link so they can complete it on their own.
What happens if I don’t fix a conflicting check-in before the guest arrives?
What happens if I don’t fix a conflicting check-in before the guest arrives?
If the data isn’t adjusted, the additional guest won’t be registered in the system, which may cause legal issues (guest registration requirements), errors in automated communication or key delivery, and a poor experience for the customer.