Sell your accommodations on Kroati.de from Avantio
Kroati.de is an online travel agency (OTA) specialized in vacation accommodations in Croatia and Slovenia, with more than 25 years of experience, more than 50,000 accommodations and more than one million monthly visits to its website.
Thanks to its integration with Avantio's Channel Manager, you can distribute your accommodations on Kroati.de and synchronize relevant information on availability, prices and bookings.
What will you learn in this article?
What Kroati.de is and what advantages it offers to accommodation managers.
How to request the connection with Kroati.de from Avantio.
What information you must prepare before connecting your accommodations.
How bookings, payments and commissions work.
Which features the integration supports and what its limitations are.
How to manage cancellations and resolve issues.
Advantages of publishing your accommodations on Kroati.de
Access to the German-speaking market: reach travelers from Germany, Austria and Switzerland.
Greater visibility: promote your accommodations on a portal specialized in Croatia and Slovenia.
No sign-up costs: registration, publication and activation are free.
No exclusivity: you can keep working with other portals and accept direct bookings.
Synchronization with Avantio: keep relevant availability, price and booking information up to date.
Commercial management: Kroati.de takes care of promotion, communication with guests and sending travel documents.
When should you use Kroati.de?
Kroati.de is an especially interesting option if:
You manage apartments, vacation homes, villas or other tourist accommodations in Croatia or Slovenia.
You want to attract travelers from Germany, Austria and Switzerland.
You want to expand your distribution channels through Avantio.
You manage both individual accommodations and a large portfolio of properties.
The portal mainly receives bookings for stays of between 7 and 14 nights, or longer. The peak season generally runs from April to October, with especially high demand in summer.
General information about Kroati.de
Feature | Information |
Portal type | Online travel agency (OTA) |
Destinations | Croatia and Slovenia |
Main markets | Germany, Austria and Switzerland |
Integration | Avantio Channel Manager |
Currency | Euro (EUR) |
Standard commission | 16% of the total booking price, unless a different agreement is made |
Registration and activation cost | Free |
Subscription fees | No |
Exclusivity | No |
Real-time availability | Yes |
Real-time prices | Yes |
Booking models | Instant booking and Under Request booking |
Platform language | German |
Before you start
Before requesting the connection with Kroati.de, check that your accommodations meet the information and content requirements.
1. Accommodation location
The accommodation must be located in Croatia or Slovenia.
It must have a complete address.
Its GPS coordinates must be filled in.
2. Accommodation information
Check that each accommodation's record includes:
Complete title and description.
Accommodation surface area.
Number of bedrooms and bathrooms.
Parking information.
Air conditioning availability.
Information on bed linen and towels.
Pet policy.
3. Photos
Each accommodation must have:
A minimum of 10 photos.
Images in JPG format.
A minimum resolution of 800 × 600 pixels.
A maximum size of 50 MB per image.
4. Prices and conditions
Check that the following are correctly defined:
Seasonal prices in EUR.
Tourist taxes and other mandatory amounts.
Applicable discounts and surcharges.
Minimum stay.
Permitted arrival and departure days.
Rental conditions.
Cancellation policies.
Best practices
Keep your accommodations' information up to date in Avantio before starting the connection. A complete and correct record makes it easier for Kroati.de to review the properties.
Follow these steps to connect Kroati.de with Avantio
Onboarding of new accommodations is coordinated directly with Kroati.de.
Request the collaboration with Kroati.de. Send an email to [email protected] to let them know you are interested in publishing your accommodations.
Review the collaboration terms. The Kroati.de team will contact you to explain how the portal works and agree on the details of the collaboration.
Get access to the Partner Login. Once the terms are agreed, Kroati.de will give you access to its management platform for partners.
Complete the required details. Enter the contractual information, bank details and contact persons in the Partner Login.
Wait for your accommodations to be imported. Kroati.de will import the properties from Avantio.
Review and activation. The Kroati.de team will check the imported accommodations and activate them to receive bookings once they pass verification.
Expected result
After completing the process and obtaining Kroati.de's approval, your accommodations will be published on the portal and available to receive bookings according to the configured conditions.
The integration allows you to synchronize relevant accommodation information, availability, prices and bookings.
Pay attention to the details
The activation of accommodations depends on Kroati.de's review. The sign-up process and the details of the collaboration must be managed directly with the portal.
How does synchronization between Kroati.de and Avantio work?
The connection is made through Avantio's Channel Manager.
The integration allows the exchange of relevant information related to:
Accommodation data.
Real-time availability.
Real-time prices.
Booking information.
When a manager confirms a booking in Kroati.de's Partner Login, the booking data and relevant guest information are automatically transmitted to Avantio through the booking API (Booking API).
Supported features
Kroati.de supports the following features and commercial conditions:
Prices based on occupancy.
Discounts and surcharges.
Promotions with percentage discounts or fixed amounts.
Offers based on length of stay.
Cleaning fees.
Tourist taxes.
Security deposits.
Pet-related conditions.
Surcharges for additional guests.
Minimum stay restrictions.
Permitted check-in and check-out days.
It is also possible to configure certain conditions and promotions directly in Kroati.de's Partner Login.
Integration limitations
Booking modifications are not supported through the integration with Avantio.
This means the connection does not allow booking modifications to be managed automatically between both systems.
To know the exact scope of the synchronized fields, you need to obtain confirmation from Avantio's Connectivity team.
Pay attention to the details
Even though Kroati.de supports certain commercial conditions, this does not mean all of them are synchronized automatically from Avantio. Some options are configured directly in the Partner Login.
How are Kroati.de bookings managed?
Kroati.de supports instant bookings (Instant Booking) and Under Request bookings (Request to Book).
The process for a confirmed booking works as follows:
The guest makes a booking on Kroati.de.
The accommodation manager confirms the booking from Kroati.de's Partner Login.
Kroati.de automatically transmits the booking data to Avantio through the Booking API.
Kroati.de sends the guest the official confirmation, the invoicing information and the payment instructions.
The guest makes the corresponding payments according to the configured conditions.
Once the required payment is received, Kroati.de sends the guest the travel documents before arrival.
After the guest's arrival, the manager receives the corresponding settlement or collects the agreed amount directly at the accommodation.
Useful tip
Regularly check that your accommodations' availability is up to date to reduce the risk of duplicate bookings.
How do Kroati.de commissions work?
Kroati.de applies a commission model to confirmed bookings.
The general conditions are:
Standard commission: 16% of the total booking price, unless another percentage has been agreed.
Sign-up and publication: free.
Activation: free.
Subscription fees: not applicable.
Exclusivity: not mandatory.
The commission applies to bookings received through Kroati.de and confirmed by the manager.
After the guest's departure, Kroati.de makes the corresponding commission settlement document available to the partner in the Partner Login.
Any taxes applicable in Croatia on Kroati.de's commission are the partner's responsibility, according to the contractual terms.
How do booking payments work?
The available payment methods are configured in Kroati.de's Partner Login.
The booking amount is split into a prepayment and a remaining payment, according to the established conditions.
Prepayment
The guest must pay the prepayment:
Within 7 days of booking.
Immediately, in the case of a last-minute booking.
Payments to Kroati.de can be made by bank transfer or Visa/Mastercard card.
Payment of the remaining amount
Depending on the configured conditions, the guest can:
Pay the remaining amount to Kroati.de.
Pay directly at the accommodation on arrival, when this option has been agreed.
On-site payment can be configured with cash, debit card or credit card, according to the accepted conditions.
When does the manager receive the money?
When Kroati.de collects the payment due to the manager, it makes the transfer after the guest's arrival.
Kroati.de processes transfers to its partners three times a week:
Monday.
Wednesday.
Friday.
Transfers are made to the bank account registered in the Partner Login.
Pay attention to the details
The payment model depends on the conditions agreed with Kroati.de. Not all bookings require the guest to pay the full amount directly to the portal.
How do I configure stay conditions and prices?
Kroati.de allows you to set different commercial rules for each accommodation.
The available options include:
Minimum stay: you can define it individually.
Maximum stay: there is no mandatory general limit for all accommodations; it is set individually.
Arrival and departure days: you can define restrictions.
Check-in and check-out times: they can be configured in the Partner Login.
Final cleaning: you can set the corresponding amount in EUR.
Security deposit: you can configure its amount in EUR.
Fees and surcharges: you can define different amounts applicable to the accommodation.
Available discounts and promotions
Kroati.de supports different types of promotions:
Percentage discounts.
Fixed-amount discounts in EUR.
Offers related to length of stay, such as booking a certain number of nights and paying less.
Percentage or fixed-amount surcharges.
Surcharges applicable to bookings of certain lengths.
Promotions can be configured individually in Kroati.de's Partner Login.
How do I manage booking cancellations?
Management depends on who requests the cancellation.
Cancellations requested by the guest
Guest cancellations are managed through Kroati.de.
The cancellation conditions configured in the Partner Login at the time the booking was received apply.
The available deadlines and penalties depend on the type of contract.
Penalties are calculated as a percentage of the price corresponding to the partner.
In certain cancellations with a penalty, early departures or no-shows, Kroati.de's commission remains payable according to the contractual terms.
In addition, the application of cancellation penalties is subject to the cancelled period not having been booked again. If a new booking is made for that period, it must be updated immediately in the Partner Login and communicated to Kroati.de.
Cancellations requested by the accommodation manager
A confirmed booking is legally binding. Therefore, cancellations requested by the manager should be considered exceptional.
If you need to cancel a confirmed booking:
Contact Kroati.de by email first.
Explain the situation and the reason for the request.
Kroati.de will work with you to find a suitable solution for the guest.
Once the solution is agreed, Kroati.de will inform the guest.
Kroati.de will send the cancellation request to Avantio through the API.
Pay attention to the details
Do not handle an exceptional cancellation solely from Avantio without coordinating it beforehand with Kroati.de. The portal must be involved in the process and communicate the corresponding cancellation request.
Who handles guest support and complaints?
Kroati.de and the accommodation manager have different responsibilities.
Kroati.de's responsibilities
Promoting the accommodations.
Managing the commercial process and bookings.
Communicating with guests.
Sending confirmations and travel documents.
Managing the corresponding payments according to the agreed conditions.
Accommodation manager's responsibilities
Keeping the accommodations' information correct and up to date.
Keeping availability up to date.
Providing the agreed services during the stay.
Registering guests with the relevant authorities.
Directly handling complaints that arise during the stay.
Guest complaints must first be handled at the accommodation. When necessary, the manager must also resolve any corresponding financial consequences.
If a complaint cannot be resolved satisfactorily at the accommodation, it must be reported to Kroati.de without delay.
Kroati.de may act as an intermediary in certain situations, although the main responsibility for on-site support lies with the manager.
Best practices
To help the integration run smoothly:
Keep your accommodations' records complete in Avantio.
Check that prices and availability are up to date.
Review the stay and cancellation conditions before activating the accommodations.
Carefully configure the payment methods in the Partner Login.
Check which promotions are managed directly on Kroati.de.
Review the bookings received and their corresponding payment conditions.
Contact Kroati.de before requesting cancellations of confirmed bookings.
If something doesn't work
If you detect an issue related to Kroati.de, first check the following points:
Verify that your collaboration with Kroati.de is active.
Check that the accommodations have been imported, reviewed and activated by the portal.
Check that the accommodations' information is complete and up to date.
Check the prices, availability and configured conditions.
If the problem concerns a booking modification, remember that this feature is not supported through the integration.
If the problem is related to the portal's configuration, payments, cancellations or the commercial collaboration, contact Kroati.de directly.
If it is a technical synchronization issue between Avantio and Kroati.de, contact Avantio's customer support team and include the affected accommodation, the booking reference if applicable and a description of the problem.
Kroati.de contact and support
You can contact the Kroati.de team to request a collaboration or to resolve questions related to the portal.
Email: [email protected]
Phone: +49 9363 5335
Opening hours: every day, from 07:00 to 20:00.
Partner support languages: English, German, Croatian and Slovenian.
Frequently asked questions
What is Kroati.de?
What is Kroati.de?
Kroati.de is an online travel agency specialized in vacation accommodations in Croatia and Slovenia. Its main market consists of travelers from Germany, Austria and Switzerland.
Can I connect Kroati.de with Avantio?
Can I connect Kroati.de with Avantio?
Yes. Kroati.de has an integration with Avantio's Channel Manager that allows you to synchronize relevant accommodation, availability, price and booking information.
How can I activate Kroati.de in Avantio?
How can I activate Kroati.de in Avantio?
To start the connection, contact Kroati.de at [email protected]. The portal will handle the collaboration agreement, give you access to the Partner Login and coordinate the import and activation of your accommodations from Avantio.
How much does it cost to publish my accommodations on Kroati.de?
How much does it cost to publish my accommodations on Kroati.de?
Registration, publication and activation are free. There are also no subscription fees. Kroati.de applies a commission on confirmed bookings.
What commission does Kroati.de charge?
What commission does Kroati.de charge?
The standard commission is 16% of the total booking price, unless another percentage has been agreed.
Is it mandatory to work exclusively with Kroati.de?
Is it mandatory to work exclusively with Kroati.de?
No. Kroati.de does not require exclusivity. You can continue to market your accommodations through other portals and accept direct bookings.
Which accommodations can I publish on Kroati.de?
Which accommodations can I publish on Kroati.de?
You can publish vacation accommodations located in Croatia or Slovenia, such as apartments, vacation homes and villas, as long as they meet the portal's information and content requirements.
Are prices and availability synchronized in real time?
Are prices and availability synchronized in real time?
Yes. The integration supports real-time prices and availability. The exact scope of the synchronized fields must be confirmed with Avantio's Connectivity team.
Are all promotions and commercial conditions synchronized automatically?
Are all promotions and commercial conditions synchronized automatically?
Not necessarily. Kroati.de supports different promotions and conditions, but some options can be configured directly in the Partner Login. A feature being supported does not guarantee that all its fields are automatically synchronized with Avantio.
Can I modify a Kroati.de booking from Avantio?
Can I modify a Kroati.de booking from Avantio?
Booking modifications are not supported through the integration with Avantio.
Where are Kroati.de bookings confirmed?
Where are Kroati.de bookings confirmed?
The manager confirms bookings in Kroati.de's Partner Login. After confirmation, the corresponding data is automatically transmitted to Avantio through the Booking API.
Who collects the booking payments?
Who collects the booking payments?
It depends on the configured conditions. Kroati.de can manage the guest's payments or allow certain amounts to be paid directly at the accommodation.
When do I receive payment for a booking?
When do I receive payment for a booking?
When Kroati.de collects the amount due to the manager, it makes the transfer after the guest's arrival. Transfers are processed on Mondays, Wednesdays and Fridays.
Where can I view the commission settlements?
Where can I view the commission settlements?
In Kroati.de's Partner Login. The corresponding documents are available after the guest's departure.
Where are cancellation policies configured?
Where are cancellation policies configured?
Cancellation policies are configured in Kroati.de's Partner Login. The applicable conditions are those that were in place when the booking was received.
Can I cancel a confirmed booking directly from Avantio?
Can I cancel a confirmed booking directly from Avantio?
If you need to cancel a confirmed booking, you must first contact Kroati.de by email. The portal will work with you on the solution for the guest and will then send the cancellation request to Avantio through the API.
Who handles guest complaints?
Who handles guest complaints?
The accommodation manager is primarily responsible for resolving complaints during the stay. If they cannot resolve them satisfactorily, they must inform Kroati.de without delay.
How many photos does each accommodation need?
How many photos does each accommodation need?
Each accommodation needs a minimum of 10 photos in JPG format, with a minimum resolution of 800 × 600 pixels and a maximum size of 50 MB per image.
In which language is Kroati.de available?
In which language is Kroati.de available?
The platform is available in German. Partner support is offered in English, German, Croatian and Slovenian.
How can I contact Kroati.de?
How can I contact Kroati.de?
You can write to [email protected] or call +49 9363 5335. The opening hours given by the portal are every day from 07:00 to 20:00.