Two-factor authentication (2FA) is an essential security measure in Avantio that requires a code generated by an authenticator app on your mobile device. Below, we explain the most common 2FA-related issues and how to solve them.
1. Why am I not receiving the verification code by email?
Avantio does not send 2FA verification codes by email. Instead, it uses authenticator apps such as Google Authenticator, Microsoft Authenticator, Duo or Twilio to generate the required codes.
If you are not receiving the code, make sure that:
You have an authenticator app installed on your mobile device.
You open the app to generate the code when trying to log in.
2. What should I do if the 2FA code is rejected?
If the code generated by your authenticator app is not accepted, follow these steps:
Reconfigure two-factor authentication:
Install and configure another authenticator app, for example Google Authenticator, Microsoft Authenticator or Authy.
Scan the QR code or enter the setup key provided by Avantio to generate new codes.
Request a 2FA configuration reset:
Contact Avantio technical support to reset the 2FA configuration.
Once it has been reset, configure authentication again in your app.
Avoid duplicate entries in authenticator apps:
Make sure you do not have multiple entries for the same account in your authenticator app, as this may cause errors.
Clear your browser data:
Clear your browser cache and cookies.
Try logging in using incognito mode.
Additional tips
Keep your authenticator app updated to avoid compatibility issues.
If you continue experiencing problems, check that the time on your mobile device is correctly synchronized, as this may affect code generation.
Related
[How to configure two-factor authentication in Avantio]
[Troubleshooting login issues]
By following these steps, you should be able to resolve the most common issues related to two-factor authentication in Avantio.