Regain Access to Your VRMS Account
If you're having trouble accessing Avantio VRMS—whether you've forgotten your password, lost access to your two-factor authentication (2FA) app, or your setup window has expired—here's a step-by-step guide to quickly and securely regain access.
Forgot your password?
If you can't remember your password:
Go to the Avantio login page
Click on Recover?.
Enter the email associated with your company to start the password recovery process
Select I forgot my password and click Next.
Enter your email address and click Send.
Check your email and follow the instructions to create a new password.
If your email address exists in our system, you'll receive an email with a link to reset your password. Be sure to check your junk or spam folders.
If you don't receive the email, make sure you entered your email address correctly in the previous steps.
Note:
If you get a wrong data error during login, it's likely your access has been blocked due to too many failed attempts. In this case, you can request an additional setup window directly from your account administrator on your own.
Recovery Request for Expired 2FA or Lost Access
If the 5-day window to set up two-factor authentication (2FA) has expired, or if you've changed your phone/device and can't generate your security code, your access will be temporarily blocked.
You don't need to contact the Avantio Support team. You can request an additional setup window directly from your account administrator on your own.
Step 1: Submit the Request (User)
Step 1: Submit the Request (User)
When you try to log in, you'll see this message:
👉 “Don't worry! Regain access in a moment”.
Click the "Send request" button.
You'll see a confirmation message ("Request sent successfully"). The system will automatically notify your account administrators by email.
Once your request is approved, you'll receive an email letting you know you have 5 days of temporary access to log in and set up your security.
ℹ️ Security note: You can only send 1 request every 5 days. If you try to send another before that (for example, within the first hour), the system will tell you your previous request is still being processed.
Step 2: Approve the Access Request (Administrator)
Step 2: Approve the Access Request (Administrator)
If you're an account administrator, you'll receive an email with the subject “2FA Extension Request: [User Name]”.
Check the details: The email will show the user's name, email, block date, and estimated location data (IP and city/country).
Verify identity: For security reasons, confirm the request is really from your colleague before approving it.
Approve access: Click the "Reset access" button in the email. This will open the user's profile in Avantio VRMS.
Confirm the action: In the pop-up window, click "Reset".
The user will receive an automatic notification and will be able to access the platform again.
⏱️ Link validity: The approval button in the email is valid for 5 days. If the link expires, you'll need to manually reset access by going to the user's profile in VRMS, under the 2FA Security section.
Step 3: Set Up 2FA Again (User)
Step 3: Set Up 2FA Again (User)
Once the administrator approves your access:
Log in to Avantio with your usual credentials within the 5-day window.
Click the "Set up security" button (or go to your profile settings).
Follow the steps to link your authentication app (Google Authenticator, Authy, etc.):
First time: Follow the on-screen instructions.
If you already had the app set up: You'll need to scan the new QR code from scratch, as the previous link is deactivated for security when access is reset.
Common Login Errors
If you can't log in, try these basic steps:
Clear your browser's cookies and cache and try accessing VRMS again.
Log in from an incognito window.
Try from a different device or browser.
Make sure you don't have a VPN or extensions blocking scripts enabled.
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Frequently Asked Questions
The system says my username or password is incorrect. What should I do?
The system says my username or password is incorrect. What should I do?
Make sure that:
You're using the correct email.
There are no spaces before or after your email or password.
Your keyboard doesn't have Caps Lock on or is set to a different language.
If the error continues, use the I forgot my password option to create a new one.
I've requested a password reset, but I haven't received the email
I've requested a password reset, but I haven't received the email
If you don't receive the email:
Check your spam or junk mail folder.
Make sure the email you entered is correct.
Wait a few minutes and try again.
If the email exists in our system, the message will be sent automatically.
I've changed my phone and can't access 2FA. What should I do?
I've changed my phone and can't access 2FA. What should I do?
In this case, a user with Administrator role will need to reset 2FA from VRMS so you can set it up again.
How many days do I have to set up 2FA after it's reset?
How many days do I have to set up 2FA after it's reset?
You have 5 days to set up 2FA again. If you don't do it within that time, the system will automatically block your access.
Can any user reset 2FA?
Can any user reset 2FA?
No. Only users with Administrator role can reset 2FA for other accounts.
Can I disable 2FA?
Can I disable 2FA?
No, 2FA cannot be disabled. It's a mandatory security requirement in Avantio.
My password is correct, but I still can't log in
My password is correct, but I still can't log in
Try the following:
Clear your browser's cache and cookies.
Log in from an incognito window.
Use a different browser or device.
In many cases, the problem is due to data stored in your browser.
Can VPNs or browser extensions affect access?
Can VPNs or browser extensions affect access?
Yes. Some VPNs or extensions (script blockers, ad blockers, etc.) can prevent you from logging in. If you're having trouble, try disabling them temporarily.
No Administrator user can access. What should I do?
No Administrator user can access. What should I do?
If no Administrator can log in to VRMS, please contact our Support team directly so we can help you.
How can I see who or when a user's access was reset?
How can I see who or when a user's access was reset?
In each user's profile in VRMS, under the 2FA Security section, you'll see the label "Last reset by:" along with the administrator's name and the exact date/time of the action.
What happens if two administrators try to approve the same request at the same time?
What happens if two administrators try to approve the same request at the same time?
The first administrator to click "Reset" will complete the process. If another administrator clicks the link afterward, they'll see a message saying the request has already been handled, showing the name of the administrator who approved it and the exact date/time.