What will you learn in this article?
You’ll learn how to set up the integration between Avantio and Breezeway, what information is synced, how often it updates, and the main features of the connection.
Follow these steps to complete the integration:
Contact Breezeway’s sales team to formalize the agreement. You must have an active contract with this partner.
Complete the onboarding process with Breezeway.
Request the API keys from the Avantio Customer Support team.
The credentials needed to set up the integration are:
Username
Password
With this information, you’ll be able to establish the connection between Breezeway and Avantio.
How to connect Breezeway with Avantio
Once you have your connection credentials, follow these steps to complete the integration:
In the Breezeway platform, go to Configuration → Integrations.
Find the Avantio integration and click Add.
Once the connection is established, properties and bookings will start syncing automatically.
Expected result
Once the connection is complete and data is synced, you’ll be able to view your pending tasks in the Breezeway platform, along with other features related to managing your properties and bookings.
Data synchronization
Data synchronization between Avantio and Breezeway happens at the following intervals:
Accommodations: Data is pulled from Avantio and updated in Breezeway once a day.
Bookings: Data is updated in Breezeway every hour.
Information sent from Avantio to Breezeway
Avantio sends the following information to Breezeway:
Accommodation name and address.
Booking ID.
Check-in and check-out dates.
Guest name.
Extras associated with the booking, as long as Avantio Services is enabled.
Based on this information, Breezeway automatically generates tasks and workflows linked to each booking event.
Information sent from Breezeway to Avantio
Breezeway does not send any information to Avantio.
Limitations and considerations
The integration works in one direction only: Avantio sends information to Breezeway, but does not receive any data back.
Best practices
To get the most out of the integration between Avantio and Breezeway, we recommend following these best practices:
Centralize and automate task assignment
Use the connection between Avantio and Breezeway so that check-ins and check-outs registered in Avantio automatically generate the corresponding cleaning tasks in Breezeway.
Set up Breezeway’s assignment rules so each task is automatically assigned to the right person or team based on location and accommodation type. This way, the right staff get the right job without a manager needing to step in as a middleman.
Digitize quality standards
Create and upload task lists or checklists in the Breezeway mobile app so all staff follow the same hospitality, cleaning, and disinfection standards in every accommodation.
For the most important cleaning tasks, make it mandatory for staff to attach photos of the room’s condition before marking the job as complete. This way, you can verify that your standards have been met.
Streamline communication flow
Train your cleaning team to use Breezeway to report any technical issues found during guest turnover. By logging the issue directly in the app, the information goes instantly and automatically to the maintenance team, reducing the risk of losing important details in WhatsApp chats.
Use Breezeway’s dashboard to track the status of each repair and make sure all issues are resolved before the next guest arrives.
Strengthen safety and hygiene protocols
Add specific steps to your digital task lists to check for hygiene product restocking. For example, you can require staff to confirm that hand sanitizer has been placed at the entrance of each building.
In addition to cleaning tasks, schedule brief inspections once the work is done. These reviews let you validate service quality, spot any issues, and offer greater assurance to guests before they arrive.
Measure to improve operational excellence
Link Breezeway’s operational data with guest reviews to identify which processes directly impact guest satisfaction.
Constant digital tracking of tasks will help you spot areas for improvement, optimize service quality, and measure the impact of your operations on the guest experience.
Next steps
Once the integration is complete, we recommend regularly reviewing the configuration options available in Breezeway’s extranet.
The platform offers many features you can tailor to your business needs. Explore its different options to optimize your processes and make the most of your connection with Avantio.
By following these steps, the integration should run smoothly and help you streamline daily tasks like cleaning, inspections, and maintenance.
If something isn’t working
If any data that should sync according to this guide isn’t updating correctly, please contact our Support team.
To help us analyze the issue and assist you as efficiently as possible, please include the following information:
Screenshots of the problem.
Name or ID of the affected accommodation or booking.
Dates related to the issue.
Any other information that might help us understand the context.
Frequently asked questions
What do I need to connect Breezeway with Avantio?
What do I need to connect Breezeway with Avantio?
You need an active contract with Breezeway, complete their onboarding process, and request the API connection credentials from the Avantio Support team.
How often is the data synced?
How often is the data synced?
Accommodation information is updated once a day, while booking data is synced every hour.
What information is sent from Avantio to Breezeway?
What information is sent from Avantio to Breezeway?
The accommodation name and address, booking ID, check-in and check-out dates, and guest name are synced. If Avantio Services is enabled, booking extras are also sent.
Is information from Breezeway sent back to Avantio?
Is information from Breezeway sent back to Avantio?
No. The integration is one-way: Avantio sends information to Breezeway, but does not receive any data back.
When will my properties and bookings appear in Breezeway?
When will my properties and bookings appear in Breezeway?
Once the connection is set up correctly, properties and bookings will start loading automatically according to the sync schedule.
What should I do if the data isn’t syncing correctly?
What should I do if the data isn’t syncing correctly?
Contact the Avantio Support team and include screenshots, the name or ID of the accommodation or booking, relevant dates, and any additional information that can help analyze the issue.