The configuration for a medium-stay accommodation takes into account the extras set up for that accommodation, regardless of whether the booking is short-term or medium-term. That said, extras (both general and property-specific) can be configured using different criteria, including the number of nights in the stay.

This lets you customize extras that should only apply when a booking exceeds a certain number of nights.

Example:

For a short-term booking (less than 28 nights), the air conditioning supplement is not charged, but it is charged for a medium-stay booking.

In this case, set up the default air conditioning extra with the standard settings (for example, "always apply" or based on stays of less than 28 nights). Then, create an additional extra—which you can call "Air conditioning" or "Air conditioning – medium stay"—and set it to only apply when the stay exceeds 28 nights.

Yes, you can do this directly from the occupancy rule for your accommodation.

To do this, go to Revenue > Occupancy Rules. When editing an occupancy rule, you can set the minimum stay (minimum number of nights) and the maximum stay (maximum number of nights) allowed for your properties.

If you can't find this option in your account, please contact our customer support team.

Yes, our medium-stay module lets you set up monthly payments. When monthly payments are enabled, bookings longer than 28 nights will be billed monthly.

The guest will pay for the first month at the time of booking, the second month at check-in, and subsequent months on the same day of each month corresponding to the check-in date. This way, the property management company always collects payment in advance, helping to avoid payment issues.

To enable monthly payments, go to Accommodations > Property List > Three dots > Edit medium stay > Guest payments and deposit.

The payment methods used are those set up in Bookings > Booking Conditions.

From this section, you can set up payment methods based on the number of nights; for example, if you want to accept bank transfers for medium-stay bookings but not for short-term stays.

Did you know that in Harmony you can set up an automation to send a message to guests when a payment is still marked as "pending" after the due date?

If you enable the monthly payments option, the guest will pay for their booking month by month, instead of paying the full amount before arrival.

Monthly payments let you collect two months in advance to avoid missed payments or, if a payment is missed, give you time to handle it with the tenant.

It's not always possible to guarantee 100% solvency from a tenant, but common recommendations include: advance payments (when monthly payments are enabled, two months are paid in advance), insurance against non-payment (more common in traditional rentals, though there are specific policies for short-term rentals), or a customized deposit for short-term rentals that covers one month's rent.

Yes, with the medium-stay module you can use a deposit for your short-term bookings and set a separate, customized deposit for medium-stay bookings.

It's very common for deposit management to differ significantly between short-term and medium-stay bookings:

To enable a deposit for medium-stay bookings, go to Accommodations > Property List > Three dots > Edit medium stay > Guest payments and deposit.

The deposit will be charged at the time of booking or on the arrival date, depending on your settings, and using the payment method selected in the configuration.

You can create a specific template to send to guests with bookings that are mid-stay.

The contract can be set up directly in the VRMS template builder, or externally and then linked from the VRMS template.

When a mid-stay booking is registered, the system automatically adds a tag so you can personalize the communication sent through Harmony specifically for this type of booking.

Example:

You have set up the mid-term rental module and received a booking with check-in in July and check-out in September. You need to send the tenants a rental contract for them to sign.

Set up your contract signature template in the “Templates” section. Remember to use the “Bookings” category.

Set up an automation in Harmony to automatically send the contract to your tenants.

→ Remember that the tag you need to use is BookingMidLongTerm

The Avantio system allows you to make both direct and under request bookings. You can set this option generally for all your bookings, but not just for mid-term bookings.

The Avantio system lets you connect your properties to the portals available in our connection portfolio. Since the system is hybrid (the same property can accept both short-term rentals and mid-term bookings), you can connect your properties to the portals you choose.

However, it's important to note that mid-term conditions (rates, monthly payments, and deposit) are not currently synced with the portals.

This feature is only available for web and manual bookings.

Currently, mid-term bookings follow the cancellation policies set in the general “Booking Conditions” section. The module does not yet have a specific cancellation policy for mid-term stays.

Workaround: You can use the “Notes” field (up to 250 characters, multilingual) in the mid-term configuration to inform guests about the cancellation conditions that apply to this type of stay. This text will appear on the website, in the accommodation details, and at the time of booking.

Additionally, you can set up a Harmony automation triggered by the “BookingMidLongTerm” tag to send guests a message at the time of booking detailing the applicable cancellation policy.

The system will automatically apply short-term rental rates, even if the booking exceeds the defined number of nights.

They automatically appear on the listing page and in the booking form on your website when the stay meets the minimum duration.