1. Partner Overview
Partner Name: Enso Connect
Product Name: Enso Connect Guest Experience Platform
Integration Type:
Available Markets: Global
Description
Enso Connect provides an all-encompassing guest experience platform for vacation rental businesses.The platform manages guest communication, guest journeys, and operational workflows. It includes AI messaging automation, guest verification, check-in processes, and upsells.
2. Key Facts (Critical Section)
Service type: Guest experience and communication platform
Who uses the service and why: Property Managers to scale their business, automate processes and increase revenue through upsells.
Pricing model: Subscription / personalised quote
Features and products: AI unified inbox, guest web app, workflows automation, guest verification, upsells, digital guidebooks
Supported markets: Global
Supported languages: English, Spanish, French
Administration required: Managed through the Enso Connect platform
Guest communication channels: Chatbot, Email, SMS, WhatsApp, Airbnb messaging
Guest application: Web-based guest app (no download required)
3. How It Works
Property manager creates an account with Enso Connect.
Property manager beings onboarding with Enso Connect.
Communication channels and automation workflows are configured on Enso Connect’s platform.
Guests receive messages, check-in instructions, house instructions, guidebooks and upsell offers through the Boarding Pass guest web application.
4. Pricing
Pricing Model
Price calculation: Custom quote based on portfolio size and usage
Trial availability: Paid trial available for property managers managing more than 150 properties.
5. Products
Customers receive:
Boarding pass
Unified Inbox
EnsoAI
Intelligence
6. Availability
Markets
Global
Languages
English
7. Activation and Setup
Activation Steps
Book a demo with Enso Connect through this link https://ensoconnect.com/integrations/avantio
Sign a collaboration agreement with Enso Connect
Request an APIKEY through a ticket or your Account Manager
Pass the APIKEY on to Enso Connect
Begin the onboarding process with Enso Connect
8. Platforms and Tools
Property Manager Platforms
Platform name: Enso Connect Platform
Allows:
Manage guest communication
Configure automation workflows
Manage guest data and verification
Configure guest journeys
Create digital guidebooks and upsell offers
View messaging and interaction history
Customer Platforms
App or portal: Boarding Pass Guest Web App
Allows:
Access stay information
Complete guest verification
Sign rental agreements
View check-in and check-out instructions
Access digital guidebooks
Receive personalized offers or upsells
9. Support
Partner & customer support
Contact person: Nicolas Galantini
Email: [email protected]
Phone: +34 625 343 871
Avantio Support
Avantio support should be contacted for:
Questions about integration availability
Activation requests through Avantio
PMS configuration or connection issues
10. FAQs
Does the guest need to download an app?
No. The guest interface is a web application accessible through a link.
Can the platform automate guest communication?
Yes. Messaging automation can be configured through rules and workflows.
Does the system support multiple messaging channels?
Yes. Supported channels include email, SMS, WhatsApp, and Airbnb messaging.
Can guest data be collected through the platform?
Yes. The platform supports guest data collection, agreements, and verification processes.
Is the service limited to specific regions?
No. The service is available globally.
12. Definitions
Property Manager
Avantio customer responsible for managing vacation rental properties.
Guest
Traveler booking and staying at a vacation rental property.
Partner
External service provider offering technology or services integrated with Avantio.
Guest Journey
Sequence of steps and communications that guide a guest from booking to checkout.
Boarding Pass Guest App
Web-based application used by guests to access stay information and complete required tasks.