Key considerations before changing platforms
Sometimes, it’s necessary to switch the integrated payment platform in Avantio (for example, from Stripe to Planet). This process is simple, but there are a few key points to keep in mind to avoid issues with pending payments.
Before changing the platform
When switching payment platforms, it’s important to note that card data is not migrated from one platform to another.
What happens to pending payments
If you switch from one integrated platform to another (for example, from Stripe to Planet), two scenarios may occur:
While both platforms remain active (contractually), pending payments will be charged to the originally tokenized card.
If the connection with Stripe is removed, Avantio Payments will request the guest’s card details again, following the configured automation rules.
By following these steps, you can switch payment platforms without losing pending payments and ensure your bookings continue to be managed smoothly.