Check VRMS compatibility with each portal
In this guide, you'll find for each portal who manages the payment (agency, portal, or both), whether booking and cancellation policies are synced from VRMS, and where they are set up. This way, you can quickly check the compatibility between your rules in VRMS and the different channels.
When the agency manages the payment
When the agency manages the payment
Portals managed from Channel PRO or Channel Manager
VRBO
Syncs booking policies from VRMS: yes.
Syncs cancellation policies from VRMS: no.
Where are they set up?
Booking policies: in VRMS.
Cancellation policies: in Channel PRO (only accepts these policies):
No refund
Custom
Strict
Firm
Moderate
Relaxed
Continental Traveller
Syncs booking policies: yes.
Syncs cancellation policies: yes.
Configuration: in VRMS.
Rentalia
Syncs booking policies: yes.
Syncs cancellation policies: yes.
Configuration: in VRMS.
Likibu
Syncs booking policies: yes.
Syncs cancellation policies: yes.
Configuration: in VRMS.
Ferienhausmiete
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the Portal.
HVN
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the Portal.
My Home In
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the Portal.
Traum-Ferienwohnungen
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the Portal.
Vacancesweb
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the Portal.
When the portal manages the payment
When the portal manages the payment
Portals managed from Channel PRO or Channel Manager
Airbnb
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: in Channel PRO, only policies accepted by Airbnb:
General policy
Short-term Rentals: semi-strict, flexible, moderate, limited.
Long-term Rentals (more than 28 days): semi-strict, strict.
Non-refundable option: requires applying an offer, in addition to other discounts and the cancellation policy.
H&V by Marriott
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: in Channel PRO, only policies accepted by Marriott:
14 days
30 days
60 days
90 days
Villa Plus
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the portal.
Villa Finder
Syncs booking policies: yes.
Syncs cancellation policies: yes.
Configuration: in the VRMS.
Plum Guide
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the portal.
Plusholidays
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the portal.
Atraveo
Syncs booking policies: no.
Syncs cancellation policies: no
Configuration: in the portal
E-domizil
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the portal.
Locasun
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the portal.
TravelStaytion
Syncs booking policies: no.
Syncs cancellation policies: no.
Configuration: in the portal.
Attention to details
H&V by Marriott and Locasun do not handle the collection of Extras.
TravelStaytion does not handle the collection of the security deposit.
Plum Guide does not handle the collection of the security deposit or the tourist tax.
Mixed: payment is managed by the portal or the agency (depending on the model)
Mixed: payment is managed by the portal or the agency (depending on the model)
Portals managed from Channel PRO or Channel Manager
Booking.com
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: from Channel PRO, only policies accepted by Booking.
general policy: chosen from this document.
alternative policy and non-refundable policy: require applying an offer, in addition to other configured discounts and the cancellation policy.
Payments:
The agency can manage payment by credit card and/or cash from the Booking extranet or directly with the guest.
The portal can manage payment through Payments by Booking with three models:
Hybrid (VCC).
Exclusive (bank transfer).
Stripe (USA only).
Note: To access Payments by Booking (PBB), the property must meet Booking's internal criteria, as it is not available in all countries. All new properties go through a review process and, if they meet the requirements, will receive an invitation to sign up for a model and/or see the option in their Extranet under Administration → Payments by Booking (or Online Payments, depending on location and settings). It can also be set up in Property → Policies → Payment options for customers.
Housing Anywhere
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: from the portal.
Payments: the portal collects the first month's rent and transfers the amount to the agency 48 hours after the move-in day. The agency manages subsequent payments.
HomeToGo
Syncs booking policies from VRMS: yes.
Syncs cancellation policies from VRMS: yes.
Configuration: from the VRMS.
Payments:
The agency can manage payment by credit card.
HomeToGo Payments: the portal manages payment by bank transfer.
Holidu
Syncs booking policies from VRMS: yes.
Syncs cancellation policies from VRMS: yes.
Configuration: from the VRMS.
Payments:
The agency can manage payment directly.
Option to sign up for Holidu Payments (managed by the portal), which accepts bank transfers and card payments. Requires enabling the PCI Wallet option in the VRMS payment settings.
Expedia
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: from the portal.
Payments:
The agency can manage payment upon guest arrival or collect a deposit (if the contract allows).
It can also be managed via a virtual card (VCC) provided by the portal.
Muchosol
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: from the portal.
Payments: once the booking is Confirmed, Muchosol charges the guest. Then it transfers the amount to the agency (minus its commission) between the 1st and 5th of the month the customer checks in.
TravelFactory
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: from the portal.
Payments: can be managed by either the portal or the agency.
TripAdvisor
Syncs booking policies from VRMS: no.
Syncs cancellation policies from VRMS: no.
Configuration: from the portal.
Payments: the agency can manage them directly; if the online booking is accepted, the portal can charge the guest and transfer the amount to the agency 24 hours after check-in.
With this guide, you'll always know which payments are managed by your agency and which are handled by the portal, as well as the available configuration in each case.
This way, you can keep your rules in VRMS consistent with the conditions your guests see on the different channels.