Recover Access to Your VRMS Account

If you are having trouble logging into the VRMS, this guide will show you the steps to regain access.

Select the issue that best describes your situation and follow the steps provided.

I forgot my password

If you cannot log in because you do not remember your password, you can easily reset it from the login screen.

How to recover your password

Go to the Avantio login page.
Click on Recover?
Enter the email address associated with your company to start the password recovery process.
Select I forgot my password and click Next.
Enter your email address and click Send.
Check your email and follow the instructions to create your new password.

If your email address exists in our system, you will receive an email with a link to reset your password. Be sure to check your junk or spam folders.

If you do not receive the email, make sure you entered your email address correctly in the previous steps.

I am having issues with 2FA

If you cannot log in because 2FA is not working (change of device, app deleted, incorrect codes, etc.), you will need to reset it.

Steps to reset 2FA (administrator users only):

Access the VRMS (with a user who has the Administrator role).
Go to Settings → Users.
Select the profile of the user for whom you want to reset 2FA.
In the 2FA field, click RESET.
Enter the Administrator password and confirm the action.

Once you have followed these steps: The user will have up to 5 days to reconfigure two-step verification. If 2FA is not configured within those 5 days, the system will automatically block access and will not allow login.

IMPORTANT:

Only users with administrator role can reset 2FA for other accounts.

Common login errors

If you are unable to log in, try these basic steps:

Clear your browser's cookies and cache, then try logging in to VRMS again.
Log in from an incognito window.
Log in from another device or browser.
Ensure that you do not have a VPN or extensions that block enabled scripts.

Still unable to log in?

If you still cannot access the system after completing all the previous steps, or if none of the Administrator users can access VRMS, please contact the Customer Experience team directly to request the 2FA reset.

Contact email: [email protected]

To speed up the process, please provide us with:

The email address of the affected user
The error message that pops up (if any)
A screenshot (optional)

We will be happy to help you!

Frequently Asked Questions

The system says my username or password is incorrect. What should I do?

Make sure that:

You are using the correct email address.
There are no spaces before or after the email or password.
Caps Lock is not enabled and the keyboard language is correct.

If the error persists, use the Forgot my password option to create a new one.

I requested a password reset, but I’m not receiving the email

If you don’t receive the email:

Check your spam or junk folder.
Verify that the email address you entered is correct.
Wait a few minutes and try again.

If the email exists in our system, the message will be sent automatically.

I changed my phone and can’t access 2FA. What should I do?

In this case, a user with the Administrator role must reset the 2FA from VRMS so you can set it up again.

How many days do I have to configure 2FA after it’s been reset?

You have 5 days to set up 2FA again. If you don’t do it within that period, the system will automatically block access.

Can any user reset 2FA?

No. Only users with the Administrator role can reset 2FA for other accounts.

Can I disable 2FA?

No. 2FA cannot be disabled. It is a mandatory security requirement at Avantio.

My password is correct, but I still can’t log in

Try the following:

Clear your browser’s cache and cookies.
Sign in from an incognito window.
Use a different browser or device.

In many cases, the issue is caused by data stored in the browser.

Can VPNs or browser extensions affect access?

Yes. Some VPNs or extensions (script blockers, ad blockers, etc.) may prevent you from signing in. If you’re having issues, try temporarily disabling them.