Maximize efficiency in managing extras
Setting up your extras correctly from the start helps you sell better, save time, and make sure your whole team knows what to do in every situation. The logic is simple: activate the most common default extras once, and when needed, customize them for each accommodation. This way, you work faster and without complications.
Step by step: activate and set up default extras
Go to Accommodations → Short-term Rentals → Extras. Open an extra (for example, Final cleaning). The system already includes the most common ones; you just need to adjust them by configuring the following:
When it applies.
Whether or not it’s included in the price.
You need to select the day the extra is applied:
On check-in date: the extra is added on the check-in date of the booking. Keep in mind that the task in the Operations module will be created automatically according to this setting.
On check-out date: the extra is added on the check-out date of the booking. Keep in mind that the task in the Operations module will be created automatically according to this setting.
4. The price unit (per booking, per night, per person, per person per night, per hour, per kW/m³, informational, or as a percentage of the booking price).
5. The applicable VAT. Note that if you change it later, the change will not be retroactive for already created bookings.
6. If management is required, choose the type of responsible party (internal or supplier) and select them from the list.
7. Save your changes and repeat these steps for any extras you want to activate. Keep the ones you don’t need deactivated.
Helpful tip
Only activate the most common default extras that apply to most accommodations. If an accommodation needs different conditions, customize it in its profile: Accommodation → Extras/Services.
Step by step: create and activate an extra
Click the New button.
Give your extra a name in all languages. You need to enter the text in each language so it displays correctly on your web and on the partner portals.Select the relevant option: Do you need to request activation on web/portals?
Yes: Our team will receive a request to activate the extra. Once the extra is active, it will be synced according to portal compatibility for the different sales channels.
No: The extra will only be visible internally.
You need to select the day the extra is applied:
On check-in date: the extra is added on the check-in date of the booking. Keep in mind that the task in the Suppliers module will be created automatically according to this setting.
On check-out date: the extra is added on the check-out date of the booking. Keep in mind that the task in the Suppliers module will be created automatically according to this setting.
Whether or not it’s included in the price.
On which day does it apply? On check-in day or check-out day?
The price unit (per booking, per night, per person, per person per night, per hour, per kW/m³, informational, or as a percentage of the booking price).
The applicable VAT. Note that if you change it later, the change will not be retroactive for already created bookings. The VAT applied to an extra only applies to the extra it was set for.
If management is required, choose the type of responsible party (internal or supplier) and select them from the list.
Save your changes and repeat these steps for any extras you want to activate. Keep the ones you don’t need deactivated.
Extras compatibility
Extras created by a user are only compatible with your website.
Also remember that not all portals accept the same extras or the same way of charging for them. This can affect visibility or calculation in bookings. Always check the compatibility table before publishing them.
Differences between additional features and home extras and accessories
In the accommodation profiles, there are additional features and home accessories. If you haven’t previously activated the system predefined extra, you must first enable these features in the accommodation profile. Only then can you activate the extra and customize it within the accommodation profile.
Frequently Asked Questions
Are seasons applied to the booking date or the stay date?
Are seasons applied to the booking date or the stay date?
Seasons are applied to the stay date. For example, if an extra is set from May 1 to September 30, it will only be offered when the nights fall within that range, regardless of when the booking was made.
I set “€ per hour,” but the system doesn’t calculate the total. Is that normal?
I set “€ per hour,” but the system doesn’t calculate the total. Is that normal?
Yes. These units (“€ per hour,” “€ per liter,” “€ per kW,” “€ per m³”) are informational and require you to manually enter the final amount.
I want each accommodation to have a different supplier for the same extra. How do I do that?
I want each accommodation to have a different supplier for the same extra. How do I do that?
Customize the extra in Accommodation profile → Extras/Services and assign the relevant external supplier. It’s not possible to assign internal users from that screen.
I created a new extra and want to show it on the web. Why does it say “Pending activation”?
I created a new extra and want to show it on the web. Why does it say “Pending activation”?
Because it requires validation from the Customer Service team. Once reviewed and approved, it will become active.