Access and Understand the List of Pending Payments

The pending payments list is a report that gathers all payments not yet received, the time remaining until collection, and the person responsible for payment (guest or portal/intermediary). Use it as a control panel to prioritize tasks and anticipate issues.

Pending Payments List Update in VRMS

The new pending payments list replaces the previous version and lets you manage collections in a centralized way.

From this view, you can search, filter, edit payments individually or in bulk, and export the information for external tasks.

Helpful Tip
Check this list regularly to anticipate issues and plan your cash flow more accurately.

How to Access the List

Go to Accounting → Payments → Pending Payments List.
The system will display payments with the status “Pending,” “Failed,” or “Collected by the portal,” sorted by the oldest due date.

Explore the Pending Payments Information Columns

The pending payments list shows key information to make management easier:

Column	Description
Collection Date	Expected collection date (format dd/mm/yyyy)
Days Remaining	Days between today and the collection date. Shows “last day” if it’s today, a negative value if overdue (e.g., -92 days), a positive value if upcoming (e.g., 1 day). For payments collected by the portal, an ℹ️ icon appears to indicate portal dependency.
Details	Source of the payment (entity + ID). Example: booking (29738042)
Payer	Name of the payer or guest linked to the booking
Payment Method	Associated payment method. If none: no payment method.
Status	Failed, Pending, Pending (automatic - Avantio Payments), Collected by the portal
Amount	Amount of the pending payment
Delete (button)	Removes the payment from the list and all related entities (e.g., the booking record).

How to Interpret Days Remaining in Pending Payments:

The days remaining field calculates the difference between the current date and the due date:

shows “last day” if it’s the last day for payment.
shows negative values if the payment is overdue, for example, -92 days.
shows positive values if the payment is pending, for example, 1 day.

For payments managed by a portal, you’ll see an info icon indicating external dependency.

Use the Search Bar to Find Payments

The search bar lets you find payments by payer name.

You can search using the guest’s or owner’s first and last name associated with the booking.

This search accepts alphanumeric characters, spaces, and special characters.

Filter Pending Payments by Operational Criteria

You have multiple filters to segment the information:

Filter	Options
Accommodation	Free text with autocomplete
Collection Date	Date range: from – to
Reference	Booking ID (free text)
Status	All / pending / collected by portal / failed payment / pending authorization
Payment Method	All / no payment method / ApplePay / bank transfer / custom methods
Amount	Equal to / greater than / less than + numeric value (max. 2 decimals)
Days Remaining	All / overdue / less than a week
Payer Type/Payer	All / portal / guest
Payment Type	All / automatic / manual
Booking Status	Pre-booking / Confirmed / Cancelled / Requests / Under Request / Owner booking / Not available / Paid / Owner cancelled / Booking with conflict
Building/Complex	—

These filters let you work with greater operational precision and quickly find payments.

Download the Pending Payments List for External Management

From the “actions” button you can download the list with the applied filters.

The file is generated in Excel (.xlsx) or CSV format, making it easy to use in external tools.

Edit Pending Payments Individually

To modify a specific payment:

Select a payment.
Click “edit”.
A side panel will open where you need to complete:
- payment status.
- payment date, which defaults to today’s date.
- payment method.
Save your changes.

If you mark the payment as “paid”, it will move to the completed payments list.

If you mark it as “failed” or “collected by portal”, it will remain in the pending list.

Edit Pending Payments in Bulk from the List

You can also update several payments at once:

Select multiple payments.
Click “edit”.
Apply the changes from the side panel.

The changes will apply to all selected payments, improving operational efficiency.

Manage Extras and Services Invoices in Pending Payments

Unpaid invoices for extras and services also appear in the list, only in work models and VRMS plans without the current invoicing structure.

Keep these points in mind:

they cannot be selected or deleted.
the action buttons are disabled.
when you click the row, a pop-up opens where you can change the status to “paid” or “cancelled”.

Best Practices
Document any change of status or payment method. This will keep a clear history and help avoid confusion during audits or internal reviews.