Let your guests register autonomously and reduce waiting times at reception
Not all travelers complete their Online Check-in before arriving at the accommodation. When this happens, manually requesting data at reception slows down the process, creates queues, and increases workload for both your team and your customers.
With the Kiosk functionality, you can manage an on-site check-in, allowing guests to register autonomously—either at reception or directly at the accommodation. It’s a fast, secure process designed to comply with legal requirements.
What is the Kiosk functionality?
It’s a check-in mode that allows guests to complete their registration using a device available at your accommodation or reception (computer or tablet). They only need to enter two pieces of information:
Booking reference
Primary guest’s last name
The system will immediately open the Online Check-in flow.
Where to find access to your Kiosk
You can access the Kiosk from: Web → Online Check-in → My Kiosk. This direct link will take you to your company’s kiosk.
Main benefits
The Online Check-in Kiosk brings speed and professionalism:
Fewer queues and waiting times.
More satisfied guests.
Smoother internal processes and reduced administrative workload.
In conclusion, implementing the Kiosk at your reception streamlines check-in management and significantly enhances your guests’ experience from the very first contact.
Frequently Asked Questions
Do I need to purchase this functionality separately?
Do I need to purchase this functionality separately?
No. It’s included in the Online Check-in module. This module must be contracted; for more information, contact your Web Project Manager (if you’re in the project creation phase) or your Account Manager.
Can multiple devices be used at the same time?
Can multiple devices be used at the same time?
Yes. You can enable more than one access point in your reception or across different accommodations.
What if the guest doesn’t remember their booking reference?
What if the guest doesn’t remember their booking reference?
They can find it in their booking confirmation email. The receptionist can also view it in the system and provide it to the guest to complete the process.