Resolve Key Questions and Set It Up Step by Step
This guide provides clear and actionable answers to the most common questions about the Non-Refundable Rate on your web: how it is charged, whether it always includes a discount, how it interacts with other rules, and what payment methods it accepts.
Additionally, it includes a minimal "click-by-click" procedure to create and review the rule, extracted from the corresponding operational document. The goal is for you to activate it confidently and understand its impact on the final price.
Step by Step (Minimal Operational View)
This section only adds the essential steps to create and review the rule, maintaining the article's FAQ focus. For the complete "click-by-click" development, consult the configuration guide.
Create the Rule: go to Revenue → Non-Refundable Rate and click "Create."
In "Configure," fill in the Rule Name, add Seasons with "Add," and enter From (dd/mm/yyyy) and To (dd/mm/yyyy), define the Discount (on the rental), and the Minimum release days. Click "Next."
Associate Accommodations: in "Accommodations," select the properties. If needed, use "Filters" (Class, Tags, Location, Building) to speed up the search. Click "Next."
Review and Save: check the Summary and click "Save." If changes are needed, edit them with the pencil icon for each field.
Relation with Policies: remember to verify release days and if a non-refundable policy already exists for that season; if it does, the discounted rate will not be shown on the web.
Frequently Asked Questions
What happens with tourist taxes and extras paid on-site when the guest chooses the Non-Refundable Rate?
What happens with tourist taxes and extras paid on-site when the guest chooses the Non-Refundable Rate?
Does the Non-Refundable Rate always include a discount?
Does the Non-Refundable Rate always include a discount?
Yes. The Non-Refundable Rate always comes with a discount.
How do "release days" work in the Non-Refundable Rate?
How do "release days" work in the Non-Refundable Rate?
You can set a minimum number of release days; the rate will only be shown if the booking meets that minimum.
If the guest chooses the Non-Refundable Rate, what happens to the "Booking Conditions" set in my VRMS?
If the guest chooses the Non-Refundable Rate, what happens to the "Booking Conditions" set in my VRMS?
Choosing the Non-Refundable Rate takes precedence over the base rate of the booking.
Is the discount of the Non-Refundable Rate added to other existing discounts?
Is the discount of the Non-Refundable Rate added to other existing discounts?
Yes. The discount of the Non-Refundable Rate is applied whenever the traveler chooses it and is cumulative with other configured discounts.
What happens if I already have a non-refundable cancellation policy in "Booking Conditions" for the same season?
What happens if I already have a non-refundable cancellation policy in "Booking Conditions" for the same season?
If there is an active non-refundable policy in that season, the Non-Refundable Rate with a discount will not appear in your web listing.
How is it shown to the customer and how do I see it internally?
How is it shown to the customer and how do I see it internally?
On your web (listing page), the user sees two prices: Refundable (with flexible cancellation) and Non-refundable (with visible discount). In the bookings (internal interface), it indicates if the guest chose the Non-Refundable option.
What payment methods are compatible with the Non-Refundable Rate?
What payment methods are compatible with the Non-Refundable Rate?
With Avantio Payments/Planet Payments, the following are compatible: iDeal, Sofort, credit card, Google Pay, Apple Pay, and Bancontact.
In what order are discounts calculated when using the Non-Refundable Rate?
In what order are discounts calculated when using the Non-Refundable Rate?
The system calculates in this order: 1) base rate; 2) normal discounts or surcharges; 3) Non-Refundable Rate discount.
Can I edit or delete an already created rule?
Can I edit or delete an already created rule?
Yes. From the list, you can edit or delete it at any time; in the Rule Summary, use the pencil icon to adjust fields.
Can it be applied to bookings from other channels (not direct)?
Can it be applied to bookings from other channels (not direct)?
No. The Non-Refundable Rate is only valid for direct bookings from your website.
How does the guest know they chose the Non-Refundable Rate?
How does the guest know they chose the Non-Refundable Rate?
On the web, they will clearly see the Non-refundable option alongside the refundable one.