More than a booking: a complete experience

When you welcome a traveler, it’s not just about the booking — it’s about how they feel before, during, and after their stay. The Guest Area is a tool designed to provide your customers with autonomy, practical information, and the ability to manage their trip easily.

For you, it means fewer repetitive questions and more time to focus on what’s essential.

Key definitions

Property Manager: A professional or company that manages tourist accommodations and guest relationships.
Online Check-in: A digital process that allows travelers to register their details before arrival, speeding up the check-in process.
Avantio Payments / PCI Wallet: Solutions that enable secure payment processing and collection management within the Guest Area.

What is the Guest Area?

It’s an online space for your customers integrated into your website. Through an attractive and easy-to-use interface, travelers can access all trip information, manage additional services, and resolve questions without needing to call or write.

Main benefits

Smoother communication with guests.
A more complete and professional traveler experience.
Ability to offer Extras or services directly from the Guest Area.
Personalized recommendations about places to visit, where to eat, and more.

How activation works

When a booking changes to Confirmed or Paid status, the system automatically sends an email inviting the traveler to activate their account.

If the booking was made on your own website, the customer simply needs to create an account in the Guest Area using the email received.
If the booking comes from a portal, access to the Guest Area is done using the booking Reference and a PIN, both generated and sent automatically by the system.

Note

This activation email is predefined and cannot be modified.

What travelers can do in the Guest Area

1. My bookings

View past and upcoming booking history.
Check booking details: dates, amounts, number of guests, and photos.
Complete the Online Check-in (if your agency has this module activated).
Access property details and its description.
Review local rules and guidelines.
Contact you directly.
Manage payments: view paid and pending amounts, link or change a credit card (requires Avantio Payments or PCI Wallet).
Request Extras and additional services (e.g., parking, breakfast, transfers).

Pro tip
Promote Extras within the Guest Area. At this point, the customer has already decided to travel and is more open to enhancing their experience.

2. My profile

View and edit personal and contact information.
Change password.
Delete their Guest Area account.

Other features

Leave Reviews for past stays.
Book the same property again.

Best practices

Offer relevant Extras such as transport, local experiences, or value-added services.
Keep your property listings updated with attractive photos and well-written descriptions.
Promote the use of Online Check-in to streamline operations and avoid delays.
Integrate Google and Facebook login to make sign-up quick and simple for travelers.

Step by step: how to manage an extra request

The traveler selects the extra from their booking in the Guest Area.
The system sends a notification.
You validate or reject the request from the management system (VRMS).
If you have Avantio Payments or PCI Wallet, payment is processed directly by card. Otherwise, you’ll need to coordinate the payment with the customer via another method.

The Guest Area is an essential tool to provide travelers with a complete and professional experience while optimizing your management and allowing you to focus on what truly matters.

Now that you know how the Guest Area works and the benefits it offers, the next step is to activate the module on your website — you’ll gain efficiency, and your travelers will enjoy a far more enriched experience.