Step-by-step procedure
Step 1: Go to the Invoice details section
Go to Configuration.
Select Company.
Click on the Legal name and invoice details.
Edit the General information section.
Step 2: Select the country
In the address section, select the country first.
IMPORTANT: You must select the country before entering the city, as the available options depend on the country selected.
Step 3: Enter and select the city
Type the name of the city in the relevant field.
Select the correct option from the drop-down menu.
IMPORTANT: Only select cities from the drop-down menu, as these are the locations verified by the system.
Step 4: Check the city and province
Once selected, confirm that both the city and the province/state appear as verified in the form.
Make sure the information shown matches your billing address.
REMEMBER: The city and province must be selected from the verified options shown by the system.
Step 5: Request a new city or province if needed
If the verified city or province does not appear in the drop-down menu, do not enter a manual value.
Open a new conversation and send the following information:
Country
Region
Province
City/Town
IMPORTANT: If the city or province is not available in the drop-down menu, it must be created and verified before it can be used.
FAQ
Why do I have to choose the city from the drop-down menu?
Because the system only accepts verified locations. This ensures that the billing address is entered correctly and consistently.
What should I do if my city does not appear in the list?
You need to open a new conversation and provide the following information: Country, Region, Province, and City/Town.
Can I manually type the city without selecting an option?
No. You must select the city from the verified options in the drop-down menu.
Why do I need to select the country first?
The list of available cities depends on the country you have selected.