Offer payment flexibility and enhance your guests’ experience
Managing payments can become complex when a guest prefers to use more than one card to complete a booking. With the Multi-card functionality in Avantio Payments, this process becomes seamless — it allows you to add and process multiple credit cards within the same booking, ensuring security, control, and flexibility in every transaction.
How to use the functionality
To add a card, go to the payment breakdown and choose between two options:
Add card: opens the Payment Form for manual entry.
Request card: sends an email to the guest so they can securely enter their details.
Step by step
Go to VRMS → Bookings → Booking list.
Select the booking you want to review.
Click Full view to open the booking record.
Go to the Payment breakdown section.
Click View card.
Before requesting a new card, define the amount for each payment line that will be charged to the corresponding card.
The system will process each transaction individually, ensuring security and validation.
Once the operation is completed:
Each card used will be recorded in the booking’s payment history.
These cards can be used for future charges within the same booking.
The last registered card will automatically be set as the default payment method.
If you need a new card, select Request card.
Keep in mind that all tokenized cards in the booking record will be available in the payment method selector for each pending payment line.
Important: By law, refunds must always be issued to the same payment method used in the original transaction.
Before adding a new card, you can define the amount of each payment line to be charged to the selected card. Each transaction is processed individually with built-in security and validation.
Recording and using cards after payment
Once payments are processed, each card used is securely tokenized and recorded in the booking history. These cards remain available for future charges related to the same booking. The most recently added card automatically becomes the default payment method, though you can always choose any other tokenized card for future transactions.
Selecting the default card
By default, the last added card will be used for subsequent payments.
However, the payment method selector will display all tokenized cards so you can choose the one you prefer.
Refunds
According to legal regulations:
Refunds must always be processed using the same payment method used for the original transaction.
It is not possible to issue a refund to a different card from the one used for the initial payment.
If you need help with the configuration or use of the Multi-card functionality, our Support Team is available to assist you at any time.
The Multi-card option in Avantio Payments provides greater flexibility in managing payments while ensuring complete security and control in every transaction.
This functionality allows you to adapt to your guests’ needs and maintain a detailed record of all processed transactions.